Account Representative Loss Mitigation

Tiawanna Porter

**** *** ***** ** *. #** Jacksonville, FL. 32217 904-***-****

***************@*****.***

Objective

.

To become an agent to work as a liaison between property owners and tenants who diligently works to achieve harmony for property owners and prospective tenants. Experience

ARS National services. 12/2017 to present

Collect on charge off accounts for Harley Davidson Collect on Citi Bank and Macy’s charged off accounts Conns charged off accounts

process payments set up payment plans free check by phone and debit card payments that’s been charged off

NCB Management Services 08/2015-05/2017

Account Representative

Responsibilities

Create a list of people who have not made payments. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Inform clients of overdue accounts and amount currently owed. Everhome Mortgage 2004-2015

Loan Counselor

Responsibilities:

Answering and handling of incoming customer calls for 30 to 120 day delinquent mortgage accounts. Liaison between Mortgagors loan accounts in foreclosure and Foreclosure Attorneys Loss Mitigation setup and handling of repayment plans. Washington Mutual 2003-2004

Account Representative

Responsibilities:

Collect on past due Mortgage loan accounts 30 to 90 day delinquent loan accounts. Minimize the company’s lost by determining the best course of action to be taken to resolve the account by creating a payment plan, due date changes and/or collecting the full delinquent balance. Handle 50 to 100 inbound/outbound customer calls daily. Utilized skip tracing techniques in order to resolve delinquent accounts, loss mitigation and foreclosure review.

Americredit 2001-2003

Account Representative

Responsibilities:

Collect on past due automobile purchase accounts via speedpay, average $3000-$5000 daily total payments. Minimize the company’s loss by determining the best course of action to be taken to resolve the account by doing deferment, due date changes and/or collecting the full delinquent balance. Handle 200 to 300 inbound calls daily. Utilized skip tracing techniques in order to resolve delinquent accounts. Education

FSCJ 1996-1997

Jacksonville, FL.

Social Studies and Child Sociology

Rice Institute

Jacksonville, FL.

Business Administration Studies 1998-2000

Awards

! Childcare License 150 hours

! HRS License

! Child abuse and Neglect

Skills

! Word

! Excel

! Outlook

! Autodialer

! 65 WPM

! 10 Keypad

! Docu-sign

References

References can and will be provided upon request

Contact this candidate