Customer Service High School
Resume:
KATINIA
TAYLOR
Columbia, SC 29223
******@******.***
Spotsylvania High School
Spotsylvania, VA
Notary for the
State of South Carolina
EDUCATION/
CERTIFICATION
WORK EXPERIENCE
1998 - 2002
Advanced Studies Diploma
HIGHLIGHT OF SKILLS
Professional, self motivated, organized individual who possesses excellent written, verbal and interpersonal skills Excellent work ethics which enables successful
collaborative and individual projects
Ability to adapt to working environment and easily acquire new skills while working safely.
Extensive knowledge of Windows environment and
software to include Microsoft, Word, Outlook, Excel and PowerPoint
Excellent leadership and coaching skills
ADA Specialist
Mentors and Sponsors newly hired ADA specialists by providing guidance Conducts Huddle meetings - Presents updates and reminders to team Member of QA data project team and Workers Comp Team Briefly supported Workcare Team in Seniors Absence Processes and maintains employee health files while needing FMLA and ADA services
Provides excellent customer service to employees, payroll clerks and management 08/ 2008 - 11/ 2016
Wells Fargo Bank
Columbia, SC
Personal Banker II
Top performer in sales and customer service
Recognized as the Top 8 Bankers for the State of SC receiving President's Award
Resolves difficult customer situations effectively Assists customers with establishing and building credit Conducts morning meetings and assists team in establishing and reaching goals
1/ 2004 - 8/ 2008
Circuit City
Columbia, SC
Customer Service Supervisor
Key holder to a $13 million retail store
Performed inventory counts on a daily basis
Coached and trained over 25 customer service associates Provided excellent customer service to customers
Forklift Operator
Personal and character references
available upon request
10/2022 - Present
UNUM
Columbia, SC
11/2016 - 06/2022
City of Cayce
Cayce, SC
Utilities Administrative Coordinator II & Administrative Coordinator I Staff Liaison for Accommodations Tax Committee and Events Committee Member of Public Safety Awards Committee
Planned and coordinated special projects and events for the City Performed general administrative/ clerical duties
Processed departmental invoices
Managed City Website
Worked hand and hand with City Manager, Municipal Clerk and Mayor and Council, C Engineers, Utilities Superintendents and Field Crew Members Provided Excellent Customer Service to Residents/Customers
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