Customer Service Representative

Robert J. Alves Jr.

Hartford, CT. *****

860-***-**** **************@*****.***

CUSTOMER SERVICE REPRESENTATIVE / WAREHOUSE ASSOCIATE

Customer Service Representative offering 20+ years’ experience in various industries including Merchandising and Retail. Outstanding interpersonal and communication skills, and both verbal and written. Proven skills in marketing, advertising, product integration and promotions. Able to effectively work on independent projects with little supervision but also excels as part of a team.

CORE SKILLS

Superior Organizational Skills Budget Forecasting and Implementation Strong Customer Focus

Relationship Building Staff Training Inventory Management Intuitive People Skills Supplier Relations

New Account Development Product Inspection Attention to Detail Shipping & Receiving

EXPERIENCE

Dollar Tree Distribution Center, Windsor, CT 01/2023 to 4/2023

Warehouse Loader

Moving materials packages loading trucks, pushing, pulling, bending down and lifting packages.

Packing products by hand keeping record items packed and moved.

Communicating with co-workers ensuring safe and on-time delivers.

Following safety guidelines as required meeting safety standards.

Raymour & Flanigan Furniture, West Hartford, CT 11/2019 to 10/2020

Home Furnishing Consultant

Recommend products based on customer needs and desires, answered questions regarding products.

Maintained a knowledge of sales, promotions, store policies, and security practices.

Prepared sales slips and contracts arranged delivery and facilitated special requests and orders.

Sold ancillary products such as insurance and service contracts and arrange financing options for customers.

Provided knowledgeable, honest, and superior customer service, meeting sales goals.

Salvin Shoes Inc., Hartford, CT 05/2006 to 05/2019

Manager/Purchasing Manager

Managed day-to-day operations, including supervision and assignment delegation for a 10-member team.

Completed sales transactions/returns and performed store opening and closing procedures.

Researched, selected, and purchased quality products and materials.

Built relationships with suppliers and negotiated with them for the best pricing.

Analyzed market trends and applied this knowledge to make insightful buying decisions.

Assistant Retail Store Manager 03/2003 to 05/2006

Assisted the Manager in planning and implementing strategies to attract customers.

Coordinated daily customer service operations (e.g., sales processes, orders, and payments).

Monitored and maintained store inventory.

Retail Sales Associate 04/2001 to 03/2003

Processed payments and maintained accurate drawers to meet financial targets.

Helped customers by answering questions and locating merchandise.

Stocked, replenished, and organized inventory.

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