Customer Service Stakeholder Engagement

Lydia Gandarilla

562-***-**** ***************@******.*** Long Beach, CA

PROFESSIONAL SUMMARY Dynamic compliance and customer service professional with a proven track record in regulatory oversight and stakeholder engagement. Skilled in conducting audits, delivering engaging training sessions, and implementing policies to ensure organizational alignment with industry standards. Adept at managing regional operations and fostering team collaboration to drive business success. Passionate about leveraging technology and communication to enhance efficiency and achieve strategic objectives.

AREAS OF EXPER TISE

PROFESSIONAL EXPERIENCE REGIONAL AMBASSADOR Jan 2021 - Feb 2024

Herbalife Nutrition Torrance, CA

• Oversaw compliance activities in 6 states across multiple locations within the region, ensuring consistent adherence to internal policies, industry regulations, and legal requirements.

• Conducted audits to identify compliance risks and areas for improvement, implementing training sessions and workshops to raise awareness and promote best practices.

• Developed and updated compliance policies to align with federal regulations, coordinating in-person visits with Independent Compliance Auditors and providing detailed summaries to executives.

• Implemented strategic changes that directly contributed to an 80% increase in regional revenue.

• Build and maintained relationships with stake holders, resulting in improved communication, increase project buy- in, and successful delivery of specific projects or initiatives. COMPLIANCE ASSOCIATE Feb 2020 - Jan 2021

Herbalife Nutrition Torrance, CA

• Coached customers on business rules and regulations, preparing comprehensive case studies for management resolutions.

• Supported outreach and educational initiatives through participation in corporate training events, conducted audits, and managed complaints to ensure timely resolution. SALES REPRESENTATIVE/ RETURN CLERK Dec 2018 - Feb 2020 Herbalife Nutrition Torrance, CA

• Provided exceptional customer service and processed walk-in orders, managing returns across North America.

• Processed orders, reconciled payments, managed inquiries for rejected orders, and coordinated with Quality Assistance and manufacturing for testing and evaluation.

EDUCATION AA Communications, LBCC, Long Beach, CA

PROFESSIONAL SKILLS Public Speaking Training and Education Content Creation Monitoring and Auditing Lead Corporate Events Stakeholder Engagement Leadership and Team Management Bilingual in English and Spanish Customer Service Excellence TECHNICAL SKILLS Data Analysis Software Proficiency (Microsoft Suite, Google Workspace) Social Media Management Business Intelligence Tools Remote Collaboration Tools

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