Customer Service Relations
Resume:
Yodit Solomon Sebsebe
*********@*****.***
Puyallup, WA
Objective
Dedicated entrepreneur and customer service professional with over a decade of experience managing a self-owned retail clothing store. Skilled in customer relations, store management, and team leadership, looking to bring expertise in customer service and operations to a growing organization.
Education
Experience
Addis Ababa University:
Bachelor's degree in public administration and development management
May 2008
Cabin Crew
Ethiopian Airlines – Addis Ababa, Ethiopia: 2009 – 2011
- Provided top-tier customer service to passengers, ensuring their comfort and safety throughout the flight.
- Resolved passenger issues and handled emergency situations efficiently.
- Supported flight operations by assisting with boarding, safety demonstrations, and in-flight services.
Owner/Manager – Clothing Store
Import & Wholesale– Ethiopia: 2013 – 2023
- Managed all aspects of store operations, including inventory management, sales, and customer service for a self-owned clothing store.
- Provided excellent customer service, addressing inquiries, complaints, and ensuring customer satisfaction.
- Oversaw financial operations, including cash handling, budgeting, and daily reconciliation.
- Hired, trained, and supervised staff to maintain high performance and positive customer interactions.
- Ensured the store’s profitability by monitoring sales trends and adjusting strategies to meet customer needs.
Skills
Effective communication and interpersonal skills
- Conflict resolution and problem-solving
- Entrepreneurial leadership and team management
- Financial management and budgeting
- Fluent in Amharic and English
Contact this candidate