Customer Service Human Resources

TAMMY SPARBER

**** ******* *** • 814-***-**** • ************@*****.***

Professional Summary

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record. Experience

Well over 30 years of customer service and seven years of Human Resources and Receptionist experience. Outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results.

Skills

• Customer service-oriented

• Data entry

• Excellent communication skills

• Computer literate

• Cashier

• Strong work ethic

• Filing

• Trainer

• Management

• Front and back office and medical

billing for Chiropractor

• Merchandiser

• Floral experience

Work History

Kroger/Fred Meyers 4/24 - Present

60 Division Ave Eugene, OR

• Customer service

• Grocery/Haba Clerk

• Merchandiser

• Top Stock

Goodwill Industries 12/2020 - 3/22/24

120 30th Street. Springfield, OR

• Customer service

• Lead Cashier and Processor

• Makes sure that product and clothing are put in proper places.

• All items have the right prices

• Inventory

Paraprofessional/Safe/Student Aide 2/2020 to 3/15/2020 Jackson Middle School - Yreka, CA

Jackson Elementary School - Yreka, CA

• Covered after school program (Safe).

• Covered Lunches and recess.

• Teachers Aide for 3rd grade

Temporary Paraprofessional 1/2020 to 2/2020

Personal Preference

Jackson Middle School - Yreka, CA

• Covered Lunches and recess.

Temporary Librarian Clerk & Student Aide 11/2019 to 1/2020 Personal Preference

Jackson Middle School, Yreka, CA

• Checked in and out books..

• Repaired books that were torn.

Retail Sales Associate 3/2018 to 09/2019

Ooh La La Consignment Boutique– Meadville, PA

• Assistant Manager

• Built relationships with customers to increase likelihood of repeat business.

• Followed merchandising guidelines to present visually appealing displays.

• Priced and tagged clothing.

• Stocked and replenished merchandise according to store merchandising layouts. Retail Sales Associate 1/2017 to 5/2019

Label Shopper – Meadville, PA

• Built relationships with customers to increase likelihood of repeat business.

• Followed merchandising guidelines to present visually appealing displays.

• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

• Stocked and replenished merchandise according to store merchandising layouts.

• Worked with the management team to implement the proper division of responsibilities.

• Responded to customer questions and requests in a prompt and efficient manner. Human Resources Assistant, 12/2010 to 10/2017

C&J Industries – Meadville, PA

• Managed employee exit interviews and paperwork.

• Recruited and screened qualified potential employees.

• Assisted with meetings and presentations within company.

• Maintained and scheduled complex calendars.

• Prepared monthly, weekly and daily logs using Microsoft Excel and Office.

• Delivered friendly assistance with new hires throughout the interviewing and hiring process.

• Handled under staffing, disputes, terminating employees and administering disciplinary procedures.

• Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

• Led a comprehensive company training for 300 staff members.

• Resolved employment-related disputes through proactive communication. Massage Therapist 08/2006 to 09/2010

Self Employed – Meadville, PA

• Spoke with clients regarding their health history, expectations and described services and procedures.

• Performed 30-40 hours of massage per week with a range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy

• Created marketing advertisements.

• Provided clients with information on relaxation, postural improvement, stretching and strengthening.

• Maintained clients' treatment records.

• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Skills

Education

Goodwill Adaptive Leadership - Eugene, OR

Supervisor Training

06/2023 to 10/2023

Manufacturing Business School - Erie, PA

Human Resources Leadership Classes

01/2010 to 01/2017

The Bryman School - Glendale, AZ

Associate of Science - Massage Therapy & General Studies 01/2002 to 05/2004

Everest College

Medical Billing - Phoenix, AZ

01/2001 - 06/2001

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