Customer Service Sales Representative

S A L E S P R O F E S S I O N A L

*** ** * * * h S t . Fort L auderdale, F L 9 1 3 . 293.2 1 49 n i k k i ********@*****.*** N I C O L E

P R O F I L E S U M M A R Y

Dynamic and results oriented customer service and sales representative. Proven track record in enhancing talent acquisition strategies, driving employee engagement, and fostering a culture of continuous learning. Skilled in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Experienced manager and training manager with expertise in recruiting, and maintaining professional relationships, generating new clientele and onboarding/training new hires. W O R K E X P E R I E N C E

Beauty Brands, Kansas City, KS

01/ 2006 - 02/ 2023

Customer Service Representative,

Kansas City Orthopedic Institute 06/ 2004 - 05/ 2006 Clarified customer issues and determined root causes of problems to effectively resolve product or service complaints. Developed comprehensive customer service policies and procedures aimed at exceeding industry standards. Provided personalized advice and assistance to customers, demonstrating attentiveness to special needs and preferences. Ensured prompt response to customer telephone calls to minimize on- hold wait times and enhance service efficiency.

O ’ B R I E N

Recruited for a variety of sales positions for over 85 different companies including commission-only sales positions

Maintained professional business relationships with our client companies Generated new clientele companies by pitching them the benefits of using our services Employee Onboarding/Training

Leadership and Team Management

Trained new hires on the sales floor to maintain office standards and procedures Sales Talent Acquisitions Floor Manager

HyperHired, Pompano Beach, FL

Advanced Master Stylist

Executed shampooing, cutting, and coloring techniques using tailored hair care and styling products to optimize scalp health and enhance hair texture.

Provided personalized recommendations for hairstyles and haircuts that harmonized with clients' facial features, lifestyles, and preferences.

Greeted and engaged customers upon arrival, adeptly identifying their preferences through targeted questioning. Managed appointments efficiently to foster strong client relationships, ensuring personalized service and retention of hairstyle preferences.

06/2023 - 07/2024

E D U C A T I O N

Cosmetology License

2005 - 2006

1994 - 1995

AVTS- Area Vocational Technical School

High School Diploma

Turner High school

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