Customer Service Patient Care

Brooke Saunders

Logan, OH ***** +1-740-***-****

*******************@*****.***

Work Experience

Customer Service Representative

• Lincare – Logan, OH

• March 2024 – Current

Work directly with medical professionals and physicians to facilitate patient care

• advocate for and work in lockstep with chronic patients

• work for an organization that rewards success and fosters a culture of promotion

• provide outcome-based solutions for our physician referral sources and existing patient population

• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments

• Prepare and analyze the billing and setup paperwork for patient services

• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

• Recommend potential products or services to management by collecting patient information and analyzing customer needs

• Actively participate in the training of new customer service and sales personnel

Medical Assistant Dr. Kent Guisinger - Lancaster, OH August 2023 – January 2024

• Perform administrative duties such as Answering phones, scheduling appointments, and maintaining

Medical records

• Assist Physician with patient examinations and treatments, obtain vital signs, Prepare, and administer

Medications/ injections as directed by a physician, Collect, and prepare laboratory specimens, perform

Basic laboratory tests, Patient education related to lifestyle changes, diet modifications

• Assist with minor surgical procedures, Sterilize medical instruments

Dermatology Technician Oakview Dermatology Lancaster, OH November 2022- August 2023

• Assistant duties such as aid physician during examinations, obtain vital signs, collect, and prepare

Laboratory specimens, administer injections as directed by a Provider

• Prescription transmission, patient education regarding medications and lifestyle modifications

• Wound care, dressing changes, suture removal

• Electronic Medical Records (EMA)

• Phone Triage and appointment scheduling

Patient Transporter Fairfield Medical Center Lancaster, Ohio September 2017 November 2022

• Transporting patients within the hospital

• Monitor telemetry, oxygenation, and general wellbeing of the patient during transport

• Assuring the highest level of safety as well as comfort is achieved for the patient during transport

Skills

• Compassionate Patient Care • Obtain Vital signs

• Patient Education • Wound care

• Suture removal • Appointment Scheduling

• Electronic Medical Records • Paper Charting

• File management

• Knowledge of HIPPA and OSHA regulations

• Answer multi-line phone systems

• Coding

• Customer service

Education

• High School Diploma, 2009: Logan High School, Logan Ohio

Contact this candidate