Customer Service Data Entry

MARLISHA THOMAS

Canton, Oh 330-***-**** ********@*****.***

Seeking to join an established and/or growing company in a challenging and rewarding position as a data entry specialist or administrative support, which will allow me to utilize my multi-faceted skill set to develop and establish a long-term career with growth potential. Over 10 years of commended performance in diverse customer service, risk management and office management roles.

Skilled in managing multiple projects simultaneously; organization and time management; written and verbal communication; customer care and retention; problem solving and relationship building. Proficient working independently and in a team environment; capable of quickly understanding new procedures. Proficient in MS office products; use of internet

(including social media); multiple database software programs; ability to type at a speed of 55 WPM.

EXPERIENCE

JAN 2022

APRIL 2O23

CARS AND CREDIT MASTER

Team Support and Process Improvement

Assisting Customers with Delinquent Accounts within 60-90 days to get them out of delinquency and bring accounts current

MAR 2019

DEC 2022

CLIENT MANAGER- MILLENIUM CAPITAL AND RECOVERY

Lead Huddles, Team Meetings, Participated in Business Center Roundtables as part of Root Cause Problem Solving

Presented Feedback to team members and peers regarding policy processes and process improvement.

Data Entry support and customer tracking for auto repos EDUCATION

JUNE 2009

HERZING UNIVERSITY

Attended for Business Administration

MAY 2006 FIRESTONE HIGH SCHOOL

Honors Student with early graduation

SKILLS

• Strong verbal and written communication

• Diligence and accuracy in recording customer data, including excellent phone communication

• Organization and Time Management; Strong

Customer Service/Retention

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