Customer Service Food Safety/ Warehouse and delivery
Resume:
Joseph Nowak
*** ********* *****, **** ****, IL *0191
*******@*****.***
Professional Qualifications
Attention to detail, prioritization, organization, problem solving
Adaptable to learn new technology and software
Ensuring the highest food services standards are met and maintained
Works well with management and as a team
Work Experience
Peapod / Deliv – Lake Zurich, IL
Third Party Contractor – May 2019 to February 2020
Load, secure and protect products in delivery of retail and grocery items across Northern IL
Highly skilled driver, pre-trip safety of vehicle
Complied to hazardous material and Alcohol regulations and procedures
Followed dispatch instructions, communicated well with staff
Adapts to change with ease
Ensure that all routes leave as scheduled and on-time
Strong customer service and attention to detail
Pisa Pizza ~ Countryside, IL
Manager – February 1995 to February 2019
Manage daily kitchen and food supply operations
Maintain inventory of all food and supplies
Work closely with food vendors to ensure proper inventory is in stock
Making sure food safety regulations are respected
Recruitment and training of new employees along with scheduling
Close out and balance register via computer system
Trained staff in areas of Cash Handling and Point of Sale Operations
Food Safety Certificate is current
Monitoring food preparation methods, portion sizes, and garnishing
Proactive approach to maintain zero injuries in the workplace
Monitored temperatures on serving line and refrigerator food
Responsible for inventories, equipment inventories and records
Implemented enhancements to customer service and efficiency with customer satisfaction
Developed dining menus to meet dietary needs, healthy options, and variety of new recipes
Ensured customers received fast, accurate and friendly experience every visit or upon delivery
Provided leadership to the crew
Trained new hires to the standards of the company
Safe driving record to customers requiring deliveries
Made sure food was delivered hot and within specified delivery time
Excel at providing an exceptional level of customer satisfaction and retention while containing expenses and minimizing waste
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