Customer Service Representative

Patrick Nicholson

201-***-****, ********************@*****.***

SUMMARY

Personable and dedicated customer service representative with experience in the industry. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

EXPERIENCE

MARKETING ACCOUNT MANAGER, SLIGHTEDGE

•Assisted in developing budgets for future projects and initiatives.

•Tracked key performance metrics such as lead generation, conversion rates, and average order size.

•Monitored changes in the marketplace that could affect existing or future sales activities.

•Fielded customer feedback and complaints.

•Conducted customer outreach activities to build relationships with clients.

•Negotiated pricing and contracts with customers.

•Managed a team of inside sales representatives in achieving their individual goals.

CUSTOMER SERVICE REPRESENTATIVE, PREMIERE RESPONSE; NORTH BERGEN, NJ — 2021-2023

•Answered customer inquiries and provided accurate information regarding products and services.

•Asked probing questions to determine service needs and accurately input information into electronic systems.

•Answered inbound calls, chats and emails to facilitate customer service.

•Remained calm and professional in stressful circumstances and effectively diffused tense situations.

•Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Maintained detailed records of customer interactions, transactions and comments for future reference.

•Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

•De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

SALES ASSOCIATE, TOMMY HILFIGER; PARAMUS, NJ — 2021-2022

•Greeted customers and provided exceptional customer service.

•Assisted customers with product selection, sizing and styling.

•Provided accurate information about products, prices and services.

•Organized stockroom shelves according to size, color or style.

•Restocked shelves as needed to ensure sufficient inventory levels.

•Processed transactions using a point-of-sale system.

STOCK ROOM ASSOCIATE, MACY’S; PARAMUS, NJ — 2020-2021

•Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.

•Organized merchandise and stockroom shelves to ensure a neat and orderly display.

•Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.

EDUCATION

HIGH SCHOOL DIPLOMA; WEEHAWKEN HIGH SCHOOL, WEEHAWKEN NJ

SKILLS:

Product Knowledge, Account Updating, Consultative Sales, Report Generation, Appointment Scheduling, Paperwork Processing, Call Management, Data Entry, Technical Support, Inbound and Outbound Calling, Order Processing, Customer Needs Assessment, Product Sales, Inventory Control, Problem Solving Skills

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