Portfolio / Program Manager

Resume of Mr. Rajesh J. Patel Page * of *

Rajesh J. Patel

Carrollton, TX 214-***-**** *************.**@*****.*** https://www.linkedin.com/in/rajeshjrpatel

Information Technology, Project & Enterprise Solution Executive 20+ year’s success leading IT Solutions, Digital Transformation and Projects for high-growth organizations A value-driven transformational leader with extensive experience leading multimillion dollar digital transformation projects, informational technology oversight, and navigating complex organizational challenges across global technological landscapes including Pharma, Biotech, Healthcare, Fin-Tech and Retail. Skilled in aligning end-user needs with long-term resolutions, streamlining IT operations, and managing complex project to ensure maximum client satisfaction and business revenue. Possesses an extensive portfolio delivering TQM principles at all phases of the Software Development Life Cycle (SDLC) and Testing Life Cycle (TLC). Outstanding success assessing client needs, designing IT solutions, providing strategic leadership, and value creation. Skilled in identifying, resolving technical issues, and collaborating with high-performance teams. An excellent communicator, collaborator, and strategist; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. Core Competencies:

IT Solutions & Technical Leadership

Digital Transformation Management

AI / IoT / RPA / ML Systems Launch

& Implementation

Engagement & Transition

Management

Bus. Intelligence & Data

Warehousing

Enterprise-wide Implementations

Enterprise Security & IAM

Operations & Project Management

Strategic Planning & Operations

Pharma, Biotech, & Healthcare Indus.

Valuable Quality Assurance & Testing

6Sigma, Agile, Lean, & Waterfall

ERP Testing/QA/Rollout/Support

Disaster Recovery & Bus. Continuity

PII / HIPPA / GDPR / SOX / GxP / GMP

Value-Added Leadership

Data Governance & Compliance

Stakeholders Engagement

Resource Management

Strategic & Tactical Planning

Risk & Quality Management

Team Building & Mentoring

Benchmarks & Significant Milestones

Launched numerous information technology development and enterprise solutions projects for leading global organizations inclusive of Citi Bank, Electrolux NA, Ernst & Young, Pacific Gas & Electric, Fidelity Investments, Cardinal Health among other that accounted for significant cost reductions and operations efficiencies.

Worked with the principal stakeholders, C-Level executives, project leads, vendors, and technical staff on the end-to- end life cycle of IT projects using Agile, PM methodologies, and best practices from inception to completion by demonstrating real ownership and commitment to success.

Provided strategic leadership to several successful projects, enterprise-wide IT, and business solutions initiatives; collaborated with cross-functional teams on the execution of assigned projects; managed project scope, deliverables, required resources and budget.

Managing the UI/UX enablement teams for the overall Design Systems, governance, compliance and strategy for the client organization; teams working on UI designs onshore and offshore. Overseeing the UX for the client’s customers over all their product lines with the full-cycle UX journey and engagement.

Utilized process improvement and enterprise solutions tools and concepts to evaluate technology operations and executes several strategic projects inclusive of contingency planning, disaster recovery, business continuity, assurance, global risk management, and performance development, KPIs Monitoring, reporting, and led solutions technical challenges.

Resume of Mr. Rajesh J. Patel Page 2 of 6

Played an essential position in evaluating and strengthening internal controls, successfully delivered functional end- user training, and promoted enhanced operational efficiency and business performance solutions within the Pharma, Biotech, and Healthcare environments.

Worked with the principal stakeholders on the end-to-end life cycle projects using sound technical methodologies, agile, and project management methodologies that led to significant results.

Assisted in the review of business processes, developed optimization strategies, and transformed defined business needs into outcomes and for large scale applications and sophisticated systems. Professional Experience

TATA CONSULTANCY SERVICES (TCS) – NA 10/2015 – CURRENT Sr. Portfolio / Program Manager

USAA – Plano, TX TCS – NA 03/2024 – 08/2024

Sr. Program Manager – P&C / Office of the eCIO

As a senior resource for the P&C division, I worked within the Data & Analytics group. Primarily brought on to aid with the larger initiatives within P&C for the SVP and her team of Directors.

Was tasked to drive core modernization efforts underway as part of the overall transformation program within P&C. Assisted in storytelling and relaying vital project information for key data points/metrics that senior leadership wanted to review.

Contributed to several focused technology roadmap and strategy definitions for the group. Worked closely with Executive Director and his team to envision some of the strategic projects either in-flight or had been dormant for a while.

As part of my responsibilities, I created and reported out on a weekly basis the major efforts under my supervision and control and maintained these statuses with senior leadership.

Contributed avidly and also provided my view and voice to some of the decision making aspects to some of these key initiatives. Provided insight from my experience possible outcomes that could be achieved in the short, mid and long term program activities. Played a pivotal role in being a supportive and guiding authority when it mattered. UNFI – Remote & Minneapolis, MN TCS – NA 06/2023 – 03/2024 Portfolio Manager/Program Director – Customer (Digital Services)

Joined this retail client to oversee and manage the Customer Portfolio in the Digital Services LOB. Integrated into the program from an initial augmented delivery model and took the reins of the three Product Areas within the portfolio.

The three Product Areas/LOB’s are: Mobile, Self-Service and Browse & Shop. Each of these product lines having a gross revenue worth over 10+M dollars.

As the Senior Program Manager my responsibilities was to run these product lines as my own business covering all aspects of the strategy development, stakeholder accountability, business growth, delivering and supporting new initiatives, expanding the footprint in the digital space and working with product management team to deliver the vision of the organization with UNFI customer base.

My team consists of several Program/Project Managers, Scrum Masters, Tech PMs, Lead BSAs and BAs, Architects, Development Staff – Android, iOS, DS, DW, Backend and Frontend Developers; QA/QE teams – Manual, Automated and Performance testers. These teams comprising of On-shore and Off-shore delivery model. Team size exceeding 160 personnel in total.

Providing governance, risk management and compliance oversight to the overall development lifecycle and operational effectiveness. Being the main point of contact for the SVP and CIO at UNFI for regular updates on program status and overall engagement by TCS in the portfolio.

Working closely with UNFI leadership and key stakeholders to ensure business objectives are being met in a timely manner, initiatives are being taken up efficiently by the various teams.

Providing regular cadence around agile reporting, mentoring, guidance, best practices and documentation. My responsibilities did not just stop at the aforementioned, but demanded a much closer inspection and monitoring of daily activities in the various teams.

GOOGLE 02/2022 – 11/2022

Senior IT Program Manager - ITAM

Austin, TX & Remote (Backfill)

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Responsible for the overall success of the program for ITAM (IT Asset Management) global program. The overall program was to support IT Asset provisioning within Google for the enterprise level ‘Nooglers’ (FTE & Contract staff) in North America.

Provisioning consisted of several delivery functions whereby self-service and on-demand assets were made available through the applications that my team helped sustain, maintain and evolve during these releases.

Led the successful completion of three releases which compromised of new enhancements, product modifications, new features and customized processes within the Hybris UI/UX journey, as well as the SAP MM, FICO, SRM and SCM business flows.

Drove and oversaw the full lifecycle of Application Development/Sustainability – worked closely with the Post-Production support teams (KLO) to manage the cutover of the new functionality but create, maintain and modify support synergies between the hand-off’s from Dev to Support. Worked hand-in-hand with the KLO leadership to better define key processes and operating functions to decrease the number of tickets/alerts being generated – decreased the number of incidents from 1000’s to 10’s, a marked effectiveness and efficiency of almost 90%.

Led a team of two Program Managers, BA’s, Engineer’s, Technical and Functional Consultants as part of the overall team of FTE’s and TechM staff members.

The two Program Managers were responsible and managed the work effort/intake for the Hybris and SAP groups respectively. My success was derived from the effectiveness of the whole team which approximated to a total of 30 members (Consultant & FTEs). The team consisted of on-shore and off-shore members.

Assisted and led the Testing Strategy and Planning efforts for S/4HANA migration with selective data transition, with support from a dedicated S4HANA team.

Leverage existing test automation tools to automate testing during S4HANA optimization efforts with Infrastructure changes.

Led and provided essential data points to reporting to senior leadership on the progress of the project on a monthly basis; as well as managing/creating and providing editorial inputs to essential project documentation for example: Release Readiness, Release Notes, Project Status Report, Gantt Charts and Project Plans.

Responsible also for additional projects that were under the banner of AV and REWS business functions. These functions providing asset tagging and provisioning of Google buildings and their respective rooms with IT equipment. This being a global function to various sites around the world and with specific needs.

Managed many of the ancillary aspects to the role, for example: people, conflict, work-life balance, triaging issues, systems access, application/systems security, Kanban board updating, Backlog management, project forecasting, people utilization and capacity management.

Oversaw and managed the CCB (Change Control Board) on a weekly basis for the overall program – output from the CCB was to provide approvals for major changes, bug fixes and code changes to Production for the Hybris and SAP environments – risk management and governance.

Directed the overall delivery and successful completion of each release, ensuring that appropriate scope had been met with the Intake Leadership team and functional changes had been communicated out to the customer base. Citi Bank – Irving, TX & Remote TCS – NA 11/2018 – 06/2023 3rd Role: Sr. Project Manager – Safety & Soundness Application Security (NAM)

Responsible for the S&S App Sec project delivery of Vulnerabilities/Cyber-Threats to GCT internal applications for North America; working with my peers to reduce the number of incidents being recorded.

Driving the resolution and eventual remediation plans for successful completion of Vulnerability Assessments identified by internal security scans of enterprise infrastructure, systems, applications and code deployments/releases on a daily basis.

Working with accountable App Managers, BISOs, TISOs and PBIOs in their domains to bring governance, standards, compliance and accountability to the VA Issues recognized by the internal security controls.

Playing a pivotal role in creating content and developing new measures/metrics for the App Sec community – VA Issue Management tools and services via internal web hosting using tools such as - AEM, Confluence and JIRA.

Oversaw the delivery and responsibility for driving key RPA initiatives for streamlining our control mechanism for our user base and contributors to the overall VA process (life to death); introducing an efficient and effective data management medium.

Supported and responded to internal and external auditing for SOX controls in place to safeguard the organization. Adhered to specifically the following SOX compliance Sections 302 and 404 – which consisted of: Establish safeguards to prevent data tampering (Section 302.2). Establish verifiable controls to track data access (Section 302.4.B). Ensure that Resume of Mr. Rajesh J. Patel Page 4 of 6

safeguards are operational (Section 302.4.C). Detect Security Breaches (Section 302.5.A/B) and Disclose security breaches to SOX auditors (Section 404.A.2).

Responsible for the overall program management of the internal projects for the key Optimization Efforts underway adopting an agile approach to delivery and implementation. Managing a development team offshore for web content management and construct.

Experience with common information security management frameworks, such as International Organization for Standardization (ISO) 2700x, ITIL, CSC20, COBIT and National Institute of Standards and Technology (NIST) frameworks.

Expert understanding of data protection regulations and standards (e.g., PCI, Safe Harbor, EU Data Protection Directive. 2nd Role: Program Manager – Engineering & Architecture Practice

Was given the responsibility for driving two major global programs for Risk Management and Compliance as well as the GCB Tools Adoption team (SaaS) – i.e. Global JSP Backdoor Containment and Cybersecurity/Threat Management, and the SLDC Optimization Initiative (JIRA integration).

Oversaw all program related activities to product development, planning, resourcing, problem and change management as well as reporting to senior executives at C-level steering committee forums.

Worked in tandem with various globally dispersed teams – Digital, App Dev, PMOs, Testing and Business LOBs for all the sectors and regions (NAM, MX & APAC-EMEA), team sizes in excess of 100 people.

Instigated the controls for the JSP Backdoor Containment program – dealing with the possible threats through internal and external client facing systems and applications. As the 2nd and 3rd line of defense for the organization, collaborated with the SOC to oversee all potential threats identified by tools like: Tanium, ESM, Blackduck, Qualsys and others.

Working with CTI Engineering to enable RPA processes for the JSP Containment process and steering the outputs to achieve reporting requirements.

Led the sector SPOCs in delivering an analysis driven dashboard whereby threat detection and resolution was managed. Oversaw the re-design of the dashboard and introduced the concept of the Repeatability Metric for the enterprise.

Program managed the JIRA Optimization effort to bring better control the overall SDLC process in the organization. The main objective of the global program was to bring various distributed but data dependent systems together through JIRA automation.

My responsibility was to work with the various global PMOs, Architects, Business Analysts, and Application Owners to bring the hundreds of Agile and Waterfall projects in Planview, finally to JIRA as the source for workflow control and approvals.

One of the facets of the role was enable Process Automation where possible to maintain current workflows to enable various teams to fulfil their role specific validations in the JIRA unified systems.

Drove the project planning, resourcing and identifying key stakeholders in this transformation project for the organization. Dealt with all configuration, problem and change management issues/risks with a team of JIRA developers and leads, all whilst in an agile framework.

For both of these transformational programs I was responsible for maintaining all relevant project related documentation and recording of all major advancements. Documentation was typically stored on JIRA Confluence and SharePoint sites. 1st Role: Sr. Project Manager – Global Consumer Information Security (GCIS) PMO

Responsible for the Operational Readiness program delivery and SaaS framework within the Global ATM Channels for the GCIS roadmap; specifically around AI and Predictive/Behavioral Engineering as it applies to security operations.

Overall Agile project management activities and tasks as related to GCIS compliance for Cybersecurity product delivery.

Managing 4 (i.e. Active Directory, S21, TLS & ThetaRay) GCIS application/product packages for Global Citi Operations. Working with global teams in LATAM, NA, APAC and EMEA to operationalize the end product acceptance and deployment.

Collaborated closely with the Security Operations Center (SOC) management to integrate and diagnose potential first Cyber level threats/attacks and network intrusions with the help of the AI software. Successfully managed the integration activities with the different Cybersecurity teams for eventual implementation and deployment.

Working closely with the Data Science teams to encapsulate Operational Readiness project milestones to the overall solution delivery for ThetaRay (AI tool).

Managing a diverse and geographically dispersed team of developers, technicians, engineers and project staff for successful project delivery. Providing oversight and governance in matters pertaining to Ops Readiness goals. Ensuring compliance to regulatory requirements in various markets was met by working with Compliance & Risk teams. Resume of Mr. Rajesh J. Patel Page 5 of 6

Leveraging the structured approach and framework for Operational Readiness for the ATM Projects Portfolio on a global scale. Advisory to the project team on InfoSec requirements and compliance matters for identified CAP and Audit Findings/Recommendations.

Liaising with various business and technology stakeholders to align all security products into the consumer marketplace. Additional Client Engagements:

Sr. Testing Manager – EluxOne NA & PMO Project Manager at Electrolux NA – Charlotte, NC Sr. Program Manager & Scrum Master at Ernst & Young – Alpharetta, GA Transition Director (TCoE) at Pacific Gas & Electric – San Francisco, CA Engagement Director/Solution Architect (FCMS) at Fidelity Investments – Westlake, TX Sr. Test Automation Architect at Cardinal Health – Dublin, OH Additional Experiences:

SAP Test Architect at CENTURYLINK INC. – Dublin, OH & Virtual US Delivery Director – IVV (QA/Testing Services) at PROLIFICS TESTING INC. – Pleasanton, CA & Virtual Client Portfolio: Union Bank, NYCHA, Chemical Abstracts Services, Master Card, State of Tennessee, Northern Trust, Atlas Air, Actavis Allergan, Yale University Sr. Service Delivery Manager (Testing) – ADM at CIBER INC. – US & Virtual Client Engagements: Hilton World Wide, Dallas TX, Testing Delivery Architect Thyssen Krupp NA, Southfield MI, SAP HCM Sr. Project Manager (QA

& Testing) HCSC (Blue Cross Blue Shield), Richardson TX, MAPD Sr. Test Manager Program QA / Test Architect & PM Advisory at AUTO-OWNERS INSURANCE – Lansing, MI Manager III / Assoc. Director at CAPGEMINI US – Irving, TX & Virtual Client Engagements: Philips Medical Devices, Alpharetta GA, Global Defect Testing Manager Farmers Insurance, Woodland Hills CA, Sr. Test Architect Warner Bros, Burbank CA, Sr. Global Test Manager Director / Testing Program Manager at INTELLIGROUP US (NTT DATA) – Virtual Client Engagements: L’Oréal US, Berkley Heights NJ, Sr. Test Architect UCB Pharmaceuticals, Brussels Belgium, Sr. Test Architect/PM CenterPoint Energy, Houston TX, Sr. Testing Project Manager Sr. Global Test Manager – Emerging Markets at NIKE INC. – Beaverton, OR Sr. Global Test Manager / PM at SAP AMERICAS – US & Virtual Client Engagements: Sr. Test Architect/PM at Research-In-Motion (RIM) – London, Canada Sr. Project Manager – Security Testing at USIS

(Government Agency) – Arlington, VA Sr. Test Architect at State of Washington-Dept. of Personnel – Lacey, WA Sr. Test Project Manager at Leprino Foods – Greeley, CO Sr. Test Project Manager at AMKOR Technologies – Phoenix, AZ Sr. Global Test Automation Mgr. at Wal-Mart – Bentonville, AR Sr. SAP Test Manager at SARA LEE – St, Louis, MO

Prior Work Experiences:

CADBURY SCHWEPPES PLC, TX, 08/2007 – 06/2008, Sr. SAP Test & Project Manager GE HEALTHCARE, WI & UT, 03/2007 – 08/2007, Sr. Validation Manager CSV/Program Manager HEWLETT PACKARD (HP), CA, 01/2007 – 032007, Sr. IT Project Manager GENENTECH, CA, 10/2006 – 12/2006, Sr. Systems Validation & Change Control Manager PEPSICO (PBSG), TX, 07/2005 – 10/2006, Sr. Test Architect/PM B.BRAUN MEDICAL, TX, 04/2005

– 07/2005, Sr. SQA Manager/PM OTSUKA MARYLAND RESEARCH INSTITUTE, MD, 10/2004 –04/2005, Sr. Validation Analyst (CSV)/PM Training & Certifications

Post Graduate Certificate / MSc. City University, London, U.K. Major: Information Technology Systems & Engineering / Minor: Project Management – MBA HND / BEng Birmingham City University - Birmingham, U.K. Major: Mechanical & Manufacturing Technology Engineering / Minor: Energy Management Engineering Certifications:

ITIL Foundation Agile Project Management PRINCE2 Project Management Practitioner Technical Proficiencies

BI, Cloud, PM &

Agile :

Project Management Concepts, 6-Sigma Green Belt (Optimization/Lean, Implementation and Deployment Strategies), Agile, Waterfall Methodology, IBM Tools (Rational Quality Manager, RFT, RPT & Rational Test Workbench), Reporting & Dashboarding Tools (Qlik, Tableau, BusinessObjects, JIRA, ServiceNow)

Resume of Mr. Rajesh J. Patel Page 6 of 6

Tools & Systems: Windows System, HP Software Testing Software (Performance Center (LR), QTP, UFT, BPT, TDM, HP ALM, Solution Manager), Oracle (EM 11g, Oracle Application Testing Suite (ATS) & Real Application Testing - RAT), SAP Tools (TAO, SolMan, eCATT, CHARM & TDMS); SAP Modules (ECC, APO, BW, CRM, PM, SCM, SEM, HCM, FSCD, FICO, MM, SD, SRM, and LE), Oracle Modules (EM 11g, Financials, CRM, Supply Chain and Distribution); SAP Tools Quality Center/ALM, TAO, SolMan, eCATT, CHARM & TDMS; Oracle Tools (Load Testing, Functional Testing and Test Manager - ATS & RAT), Informatica PowerCenter & Teradata / Tibco, Citrix Metaframe & Load Balancing/XP & Documentum, Lotus Notes & Lotus Notes Domino; Pharmaceutical/Bio-Tech/Medical Device Regulatory Affairs / Compliance Standards - GXP / GCP/ GLP/ GDP/ GMP, TQM principles coupled with ISO 9000 & 9001, Kaizen, JIT

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