Medical Receptionist Customer Service
Resume:
Andrea Orange
Florence, SC *****
**************@*****.***
Work Experience
Medical Receptionist
Carolina Pines Regional Medical Center-Hartsville, SC Present
• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Assist patients with completing necessary paperwork
• Maintaining information confidentiality at all times
• Scheduling of appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keeps clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures
• Required to participate in training opportunities
• Helps promote office efficiency
• Helps promote/meet practice goals established by leadership
• Faxing records/authorizations in a timely manner
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Updates patient demographi
Customer Service Representative
Bank of America-Sumter, SC
March 2020 to May 2024
• Act as a liaison for customers
• provide product/services information.
• answered questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• also answer customer questions about basic banking services, such as account balances and interest rates and fees.
• also helped customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.
Office Manager
Florence Staffing-Florence, SC
April 2016 to February 2018
• Assisted with payroll, hiring, and recruited new employees
• Monitored the facility to ensure that it remained safe, secure, and well maintained
• Acquired, distributed, and stored supplies
• Prepared payroll
• Greeted visitors
• Supervised office staff
Administrative Assistant/Receptionist
South Carolina department of Health and Human Services-Florence, SC January 2013 to March 2016
• Conducted interviews and verified client eligibility for the Medicaid Program
• Did all clerical work to include answering phones, sending faxes, scanning applications, etc.
• Collected data and managed paperwork in regard to properly filing personal identifiable information Assistant Supervisor
South Carolina Department of Disabilities-Florence, SC May 2008 to January 2013
• Supervised in the absence of the Supervisor establishing work schedules to meet production goals.
• Attended monthly trainings on behavioral support plans
• Planned, scheduled, and oversaw community outings Team Lead
Liner Health Products of Fort Mill-Fort Mill, SC
May 2003 to December 2008
• Supervised a manufacturing line that produced health care products
• Attended monthly Hazmat and CGMP training
• Conducted quality checks on all products to ensure all standards were met Education
South Florence High School - Florence, SC
Skills
• Data collection
• Office management
• Recruiting
• Quality assurance
• Multi-line phone systems
• CGMP
• Customer service
• Working with people with autism
• Supervising experience
• Communication skills
• Time management
• Office management
• Clerical experience
• Front desk
• Payroll
• Data collection
• Banking
• Driving
• Recruiting
• Quality assurance
• Office experience
• Skilled nursing facility
• Administrative experience
• Schedule management
• Organizational skills
• Detailing
• Analysis skills
• Computer skills
• Microsoft Office
• Home health
• Management
• Patient care
• Home & community care
• Home care
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