Service Technician Customer

BRYAN DEAN

ALTAMONTE SPRINGS, United States ***** 1-267-***-**** **********@*****.***

SUMMARY

Proficient Service Technician bringing 9+ years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Hardworking Mechanic skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.

SKILLS

Equipment Inspection

Safety Procedures Adherence

Installation and Repair

Troubleshooting and Diagnosis

Customer Service

Attention to Detail

Willing to Learn

Valid Driver's License

Hardworking and Dedicated

EXPERIENCE

04/2017 to Current Lead Service Technician

Kenco Chattanooga, TN

Handled yearly and preventive maintenance to keep vehicles in good working condition.

Completed documentation promptly, enabling service requests to be properly recorded and tracked.

Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues. Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.

Oversaw service quality and encouraged team members to deliver high-quality service.

Performed troubleshooting and diagnostic procedures on systems and components of forklift models.

5 Years as ForkLift Technician

08/2011 to 08/2022 Diesel Mechanic

Army National Gaurd Philadelphia, PA

Worked in small groups to accomplish complex goals within tight deadlines and standards.

Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.

Maintained accurate, updated files on civilian and military personnel in battalion.

Examined vehicles to determine extent of damage or malfunctions. Inspected, serviced, repaired, replaced, adjusted and tested vehicle systems, subsystems and components.

Maintained power assisted brake systems, wheeled vehicle suspension systems, wheel and hub assemblies and wheeled vehicle hydraulic steering systems.

Performed maintenance inspections, tune-ups, oil changes and other key services.

EDUCATION AND TRAINING

07/2010 High School Diploma

Neshaminy High School Langhorne, PA

CERTIFICATIONS

Diesel Mechanic School 12Wks (National Guard)

Combat lifesaver, National Guard - 40Hrs

Ordnance School Graduation 10 April 2012

Certificate of Affiliation

Contact this candidate