Front Desk Customer Service

Saleena Sampson

Canton, OH

Devoted to giving ***% always .

Willing to relocate to: Cuyahoga County, OH - Cleveland, OH Authorized to work in the US for any employer

Work Experience

Front Office Manager

Intercontinental Hotel & Suites-Cleveland, OH

March 2023 to August 2024

Oversaw all aspect of the front desk to ensure guest satisfaction,handled back office as well as, taking care of guest complaints,invoices, and helping out with sales. General Manager

Baymont/Super 8 Hotel by Wyndham-Copley, OH

September 2020 to February 2023

Oversaw daily operations in the hotel,scheduling,room inspections,meetings,sales department, pay roll,implementing plans and different strategies to overall better scores, and employee performance. Night Auditor

Holiday Inn-Canton, OH

September 2018 to August 2020

Assessed data and information to check entries, calculations and billing codes for accuracy for the hotel at the end of every night and Monitored reservations to track incoming parties and special events Customer Service Representative/Team Lead

Cost Sharing Solutions-Canton, OH

July 2017 to March 2020

Educating individuals on the importance of healthcare and also sharing other health share options that could be more cost effective to there families.

Education

Associate of Science in Drug Abuse Counseling

Grand Canyon University - Phoenix, AZ

May 2021

Skills

• Skills

• Client documentation (2 years)

• Billing (1 year)

• Microsoft Excel (1 year)

• Microsoft Outlook (3 years)

• Front Desk (4 years)

• Case Management

• Guest Services

• Upselling (3 years)

• Customer service (8 years)

• Night Audit (5 years)

• Motivational Interviewing

• Hotel experience (9 years)

• Management (4 years)

• Supervising experience (5 years)

• Medical office experience

• Recruiting (Less than 1 year)

• Multi-line phone systems (3 years)

• Windows (6 years)

• Behavior Management (2 years)

• Hospitality management (9 years)

• Leadership (2 years)

• Hotel management

• Hospitality

• Typing

• Management

• Guest relations

• Microsoft Office

• Sales

• Microsoft Word

• Front desk

• Hospitality

• Phone etiquette

• Customer service

• Inventory management

• Communication skills

• Hotel experience

• Leadership

• Supervising experience (5 years)

• OPERA

• Microsoft Office

• Microsoft Excel

• Salesforce

• Typing

• Profit & loss

• Guest services

• Property management

• CRM software

• Cash handling

• Cash register

• Project management

• Organizational skills

• Continuous improvement

• Customer support

• Fair Housing regulations

Certifications and Licenses

Driver's License

November 2017 to November 2024

CPR Certification

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