Data Entry High School

June E. Townsend

OBJECTIVES

To obtain a challenging position where I

can utilize my talents and skills with room

for advancement. I am a self-motivated

individual with excellent interpersonal,

organizational, and time management

skills and a team player who interacts

effectively with customers, co-workers,

and management.

CONTACT

PHONE: 765-***-****

EMAIL:

*************@*****.***

WEBSITE:

https://www.linkedin.com/in/june-

townsend-71295a90/

EDUCATION

Harrison College

Medical Billing and Coding – 2010-2012

Madison Heights High School

High School Diploma - Class of 1983

SKILLS

• Leadership/Management

• Interpersonal Communication

• Time-Management

• Customer Experience and Support

• Organizational

• Data Entry

• Forklift/Pallet Jack Operation

• Critical Thinking

REFERENCES

Available Upon Request

WORK EXPERIENCE

Midwest Valley Cleaning – CEO/Owner/Operator 8/2023 - Current

• Responsible for operations, revenue, and sales of a local cleaning business servicing residential and commercial buildings.

Aldi USA Promoted to - Assistant Store Manager 7/2020 – 8/2023

• Responsible for the day-to-day operations of the location including but not limited to leading staff, scheduling, inventory, and cash flow. Promoted to - Shift Manager 6/2014 – 7/2020

• Trained and mentored new associates in cashier positions, handled customer issues, monitored the accuracy of register cash, and provided appropriate overrides.

Store Associate/Lead Cashier 3/2012 – 6/2014

• Trained and mentored new associates in cashier positions, handled customer issues, monitored the accuracy of register cash, and provided appropriate overrides.

• Stocking bulk bins, coolers, and shelves, ensuring the aisles and displays are clean, and providing customer assistance.

Alliance One - Customer Service Specialist 7/2010 – 8/2010

• Assisted customers with over-drafted bank accounts to find appropriate solutions while pricing empathy and using active listening skills. IMC Credit Services – Collector 2/2010 – 7/2010 and 4/2007 – 9/2008

• Responsible for the successful collection of debts owed on delinquent medical accounts.

• Worked with debtors to negotiate payment plans, encourage repayment, and find alternative solutions.

Indiana Finance Company – Collector 09/2008–4/2009

• Responsible for the successful collection of debts owed on delinquent medical accounts.

Insight Communications – Customer Service Specialist 10/2006 – 4/2007

• Created positive customer experiences by handling questions, and complaints, and improving customer relationships.

• Worked with customers via phone, email, and online chat using multi- tasking including the ability to be flexible and adapt to changes quickly. Tractor Supply Co. – Promoted to Lead Clerical Data Specialist 3/2002– 4/2006

• Interacted effectively with vendors and home office while ensuring excellent customer service.

• Responsible for creating and maintaining numerous spreadsheets and work document files in a timely and efficient manner.

• Created and managed return purchase orders for defective products returned from vendors.

• In charge of organization and data entry of all warehouse inventories. Promoted to – Team Leader/Supervisor 2/2001– 3/2002

• Team lead in the department, effectively corresponding daily with vendors, buyers, and employees at the corporate office.

• Ensured service delivered to our customers meets expectations and provided timely updates and training to employees on current performance vs. goal.

Fork Lift/Pallet Jack Operator 1/2000 – 2/2001

• Filled orders and loaded and unloaded trucks through safe and proper use of forklift and pallet jack machinery

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