Support Assistant Medical
Resume:
Jazzma Thomas
Aberdeen, NC *****
************@*****.***
Objective
Seeking to become an important asset to the Team. I feel that my duty is to serve our customers and team members to the best of my ability.
Skills
Proficient at keeping patient information confidential and according to HIPAA policies.
CBOC MSA experience
Positive feedback from satisfied customers
Proficient at multi-tasking. Able to answer phones, schedule appointments, enter CPRS Admin notes and treat customers with attentive respect under stress.
Medical Terminology and proficient in Vista and CPRS
Competent with current VHA scheduling directives
Trained new MSAs in the Sanford CBOC
Currently serve as an Advanced GS 6 Medical Support Assistant at the Sanford CBOC location.
Proficient at scheduling consults.
Experience
Advanced Medical Support Assistant 10/2018-3/2019
Dallas VA Medical CTR
Dallas TX
Assigned to a PACT and successfully collaborate and communicate with PACT members in and out of huddles to assist with patient flow and administratively support the teams to ensure patient safety and continuity of care
Work independently, prioritizing and making deadlines, such as ensuring timely scheduling Return to Clinic (RTC) orders, printing appointment schedules, clinic availability reports, etc.
Knowledgeable of technical process as it relates to access to care such as Veteran eligibility policies, clinic cancellation directives, RR directives, walk-in policies etc.
Able to understand medical terminology when reading and fulfilling providers’ RTC orders, lab, imaging, medication and other orders.
Operates telephone, multiple computer programs, fax machines, copier, printer, etc.
Authenticator for my health-e-vet
Advanced Directives MSA 07/2017-10/2018
Fayetteville NC VAMC
Ramsey St.
Handles all scheduling for the ACP including all of our CBOCs
Operates telephone, multiple computer programs, fax machines, copier, printer, etc
Schedule Veterans for the Advance Directive program
Back up for the Caregiver Support program
Schedule for the homeless program
Administrator for the CAT program
Recipient of 5 shining star awards
Completed the white and yellow belt program
Currently monitors the cancellation process to ensure compliance for all of the clinics that I schedule for. Advise supervisor of challenges and opportunities for improvement for the cancellation process and ensuring Veterans are rescheduled in a timely manner. Advise supervisor on ways to decrease the number of clinic and patient cancellations. Which are steps used when monitoring the clinic grids and clinic profiles to ensure adequate time slots are available for patient scheduling needs
Follow all HIPAA laws, local policies and ethics when collecting, reviewing and validation information such as Open encounters, Clinic utilization (CUSS), future utilization (CAAR), patient demographics, etc.
Monitor the use of my clinics to advise program manager about clinic utilization so that clinic slots may be increases or decreased. Met with and advised the COS office when my clinic CHAR4 code was incorrect and advised MCA to review stop codes to ensure that maximum reimbursement was received. Resulting in the CHAR4 code being corrected and validation that the stop codes were correct. Completed conference calls with data team member from the COS office to ensure clinic profiles were accurate, performs constant monitoring of clinic profiles
Run daily reports such as the Clinic Utilization Statistical Summary (CUSS), Electronic Waitlist (EWL), Clinic Appointment Availability Report (CAAR) Encounter Action Required Report (EARR) etc., and give input to support leaders in decision making about the effectiveness of access.
PACT Medical Support Assistant 08/2016-07/2017
Fayetteville NC VAMC
Sanford CBOC
Currently assigned to a PACT and successfully collaborate and communicate with PACT members in and out of huddles to assist with patient flow and administratively support the teams to ensure patient safety and continuity of care
Work independently, prioritizing and making deadlines, such as ensuring timely scheduling of Recall Reminders (RR), Return to Clinic (RTC) orders, printing appointment schedules, EARR reports, clinic availability reports, etc.
Knowledgeable of technical process as it relates to access to care such as Veteran eligibility policies, clinic cancellation directives, Electronic Waitlist directives, RR directives, walk-in policies etc.
Able to understand medical terminology when reading and fulfilling providers’ RTC orders, lab, imaging, medication and other orders
Operates telephone, multiple computer programs, fax machines, copier, printer, etc.
Helped train new MSA employees at the Sanford CBOC location.
Helped with the opening of the Sanford CBOC
Authenticator for my health-e-vet
PACT Medical Support Assistant 09/2015- 4/2016
Fayetteville NC VAMC
Hamlet CBOC
Currently assigned to a Gold Star PACT and successfully collaborate and communicate with PACT members in and out of huddles to assist with patient flow and administratively support the teams to ensure patient safety and continuity of care
Work independently, prioritizing and making deadlines, such as ensuring timely scheduling of Recall Reminders (RR), Return to Clinic (RTC) orders, printing appointment schedules, EARR reports, clinic availability reports, etc.
Knowledgeable of technical process as it relates to access to care such as Veteran eligibility policies, clinic cancellation directives, Electronic Waitlist directives, RR directives, walk-in policies etc.
Able to understand medical terminology when reading and fulfilling providers’ RTC orders, lab, imaging, medication and other orders
Flag medications Veteran Medications
Enter CPRS alerts to notify PACT members of Veteran correspondence
Able to think on my toes, stay calm under pressure and display superb internal and external customer service
Operates telephone, multiple computer programs, fax machines, copier, printer, etc.
Correction Officer 06/2015 – 09/2015
Department of Correction
Troy, NC
Maintain security within the institution
Oversee the health and safety of staff and prisoners
Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security
Lead Teacher 01/2010 – 07/2015
D’s Angels
Southern Pines, NC
Teach ages 1-3
Develop a relationship with parent and children
Teach according to age and comprehension
Maintained the highest degree of professionalism, upholding the organization’s positive image while excelling the standards of the learning center
Cashier 2009 - 2010
Cook Out
Southern Pines, NC
Operated a cash register for cash and credit card transactions
Greeted customers and took food orders
Provided superb customer service to portray a positive outlook of the organization and a pleasurable experience
Administrative Assistant (Volunteer) 05/2008 – 08/2008
Brooke Army Medical Center
San Antonio, TX
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Managed incoming and outgoing calls for busy medical office.
Handled, protected and processed confidential patient information.
Participated in preregistration of patients and patient check-in and check-out procedures
Can utilize computerized systems such as CHCS and AHLTA to check patients in and assist with managing patient appointments
Dispersed incoming mail to correct recipients throughout the office, made copies, sent faxes and handled all incoming and outgoing correspondence
Organized files, developed spreadsheets, faxed reports and scanned documents
Education
Sandhills Community College 2016
Pinehurst,NC
Certificate in medical coding
Certificate in medical terminology
Sandhills Community College
Pinehurst, NC 2011
Early Childhood Education
Karen Wagner High School 2008
San Antonio, TX
High School Diploma
medical coding and medical terminology with Sandhills Community College, strongly focuses on medical terminology and HIPAA.
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