Front Desk Customer Service

Himanshu Himanshu

Edmonton, AB 780-***-**** ******@*****.***

Summary

Highly skilled customer service and front desk professional with a strong background in hospitality management. Adept at managing front desk operations, including check-ins/check-outs, reservations, and inquiries, while maintaining a welcoming and efficient environment. Proven ability to handle customer requests and complaints with professionalism and empathy, ensuring a positive experience. Experienced in multitasking, using various software systems, and working collaboratively with team members to achieve organizational goals. Demonstrates exceptional communication skills, attention to detail, and a commitment to high standards of service, making me adaptable to various settings and industries.

Experience

FRONT DESK/CUSTOMER SERVICE – COMFORT INN, AMRITSAR

(2023 JAN-2024 JAN)

Guest/Visitor Management:

• Greet and check-in guests or visitors with professionalism and a friendly demeanor.

• Provide information about the facility, services, and local area as needed.

• Handle guest requests and concerns efficiently to ensure a positive experience. Administrative Tasks:

• Manage reservations, bookings, and cancellations accurately using relevant software.

• Process payments, issue receipts, and handle cash or electronic transactions securely.

• Maintain and update guest records and documentation with precision. Communication:

• Answer phone calls, emails, and other forms of communication promptly and professionally.

• Relay messages and provide information to the appropriate departments or personnel.

• Facilitate clear and effective communication between guests and staff. Problem Resolution:

• Address and resolve guest complaints or issues with a focus on finding satisfactory solutions.

• Adapt to unexpected situations and provide flexible solutions to ensure guest satisfaction. Operational Support:

• Monitor and manage the front desk area to ensure it is tidy, organized, and welcoming.

• Coordinate with other departments to fulfill guest requests and maintain service standards.

• Assist with check-out procedures and ensure all charges are processed accurately. Security and Safety:

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• Verify guest identification and ensure security protocols are followed.

• Report any security or safety concerns to the appropriate authorities or management.

• Follow emergency procedures and provide assistance during emergencies if necessary. Customer Service:

• Provide exceptional service by anticipating guest needs and exceeding expectations.

• Build rapport with guests and create a positive first impression of the organization.

• Offer recommendations and assistance to enhance the guest experience. Education

BACHELOR OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY GNDU, AMRITSAR (2019- 2023)

Skills & Abilities

Skills:

• Customer Service Excellence: Professionalism and courteous interactions, effective issue resolution.

• Communication: Clear verbal and written communication, professional information delivery.

• Multitasking: Efficiently handles multiple tasks and priorities.

• Technical Proficiency: Skilled in front desk software, reservation systems, and office equipment.

• Problem Solving: Identifies issues and develops practical solutions quickly.

• Attention to Detail: Accurate transaction processing, record handling, and booking management.

• Interpersonal Skills: Builds rapport, shows empathy, and handles diverse interactions.

• Organizational Skills: Maintains an organized front desk, manages documents, and coordinates tasks.

Abilities:

• Adaptability: Adjusts to changing environments and workloads, flexible problem-solving.

• Crisis Management: Stays calm under pressure, handles emergencies effectively.

• Customer-Centric Approach: Prioritizes guest satisfaction, anticipates and addresses needs.

• Team Collaboration: Works well with others, contributes to a positive team environment.

• Cultural Sensitivity: Respects diverse backgrounds, provides inclusive service.

• Time Management: Balances tasks efficiently, meets deadlines, handles busy periods effectively.

Availability

Full Time Availability (day and night both)- Friday, Saturday, Sunday After 2:00 PM – Tuesday, Thursday

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