Supply Chain Customer Service

JILLIAN DAVIES

Orangevale, CA 916-***-**** *******@*****.***

Professional Summary

Skilled Distribution Manager with over 6 years of experience providing supply chain and logistics leadership as well as 14 years of customer service and business development oversight. Extensive experience in all aspects of operations management including inventory planning, transportation and logistics, resource allocations, and team leadership. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including management, team members, vendors, and clients.

Skills

• Logistics & Supply Chain Management

• Inventory Planning & Leadership

• Team Leadership & Development

• Project & Operations Management

• Capacity Planning & Inventory Control

• Quality Control & Process Improvements

• Strategic Direction & Decision Making

• Budget Creation & Monitoring

• Strategic Planning & Change Management

• Purchasing & Vendor Negotiations

• Scheduling & Resource Allocation

• Excellent Verbal & Written Communication

Work History

Sales and Marketing Manager 12/2023 to Present

Dental Masters Laboratories – Santa Rosa, CA

• Handling over 320 active accounts plus new business and developing bids and proposals as well as marketing materials.

• Supporting inside sales while identifying and sourcing the best suppliers/vendors to increase company profitability.

• Processing purchase orders and billing, developing and implementing marketing tools, and providing customer service.

• Communicating with customers about project scope, budget, and timelines while overseeing inventory of goods sold.

• Driving the development and delivery of marketing plans as well as the preparation and oversight of marketing budgets.

• Analyzing, leveraging, and implementing customer data and behaviors to enhance operational growth and efficiency.

• Preparing team members for growth opportunities and advancement while recruiting, selecting, and hiring talent.

• Streamlining operations and enhancing team collaboration to ensure the efficient execution of sales strategies. Distribution Manager 03/2017 to 12/2023

Dental Masters Laboratories – Santa Rosa, CA

• Served as an assistant to all department managers including accounting and sales while handling logistics and distribution.

• Assisted owner of the business, onboarded all new accounts and performed data entry, billing/invoicing, and case handling.

• Increased communication through the creation, implementation, and dissemination of metrics and holding daily huddles.

• Set policy and procedures for various distribution activities to improve efficiency, accuracy, and quality of service.

• Reduced down time by 15% by optimizing warehouse layout and eliminated a shift for warehouse transfer driving.

• Oversaw inventory control, analyzed performance metrics, and provided management reporting. Business Development Representative 02/2016 to 02/2017 Hansel Toyota – Petaluma, CA

• Used consultative sales approach to explore and understand customer needs and recommend relevant offerings.

• Delivered value propositions tailored to exact customer needs while demonstrating and selling automobiles.

• Explained characteristics, capabilities, features, warranties, and services and took potential customers on test drives.

• Developed buyers by maintaining rapport with previous customers, suggested trade-ins, and met with prospects.

• Qualified buyers by building rapport to understand requirements and then matching them to various models.

• Explained provisions, offered warranties, services, and financing, collected payment, and delivered automobile.

• Informed customers of manufactures warranties and associated dealer services while providing friendly service.

• Worked with sales team to achieve goals for total gross and units sold while providing exceptional customer service.

• Prepared and completed paperwork according to state guidelines and sold back-end products to customers.

• Showed potential vehicle solutions while providing a comprehensive knowledge of vehicle operations and features.

• Served as an advocate for the dealership by sharing what makes the company the smart choice for customer purchases.

• Consulted and guided customers to the appropriate next step to take based on their situation, needs, and budgets. Receptionist 09/2015 to 02/2016

Henry Curtis Ford – Petaluma, CA

• Served as a receptionist, received calls, helped customers at front desk, called customers, and sent out customer surveys.

• Greeted drop-ins, responded to inquiries, supported marketing, and recommended sales campaigns and promotions.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing sales or purchase contracts.

• Enhanced dealership reputation as a brand ambassador and by accepting ownership for accomplishing new requests.

• Managed premium sales accounts and provided support for Senior Account Executives and Inside Sales Representatives. Customer Relations Manager – Maita Toyota, Sacramento, CA 01/2009 to 08/2015

• Managed multiple clerical tasks in the business office, including data entry, filing, and phone call reception.

• Delivered all purchased all purchased vehicles and accurately detailed operations procedures to customers.

• Initiated follow-up phone calls and emails and fielded walk-in questions to provide reliable customer assistance.

• Hosted and organized logistics for monthly customer dinners as well as Sunday lunches for the sales crew.

• Participated in intensive off-location training for new vehicle launching and assisted the sales desk and floor salesmen. Education

Visions in Education

High School Diploma

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