Customer Service Administrative Assistant
Resume:
Kristina Mitchell
Elwood, KS
********.************@*****.***
Objective is to be hired in a role that will challenge me mentally and allows for use of my leadership, organization and problem-solving skills. I am passionate about the roles I take on and I am always looking for ways to improve myself and my work.
Authorized to work in the US for any employer
Work Experience
Assistant Teacher
High Roads of St. Joseph-Saint Joseph, MO
January 2024 to May 2024
Assistant lead teacher of children with autism/adhd, with completing classroom work, ADL's, IEP's and BIP's, along with helping the children to thrive in today's world. Direct Care Staff
Missouri Quality Care-Saint Joseph, MO
November 2023 to January 2024
In this position I care for a 21 year old male with IDD and autism. Tasks varied from simple oversight to helping the individual learn, volunteer, seek community outings, making purchases and overall behavior and health.
Server
Cajun Food Coma-Troy, KS
April 2023 to September 2023
In this role I seated customers, took orders, served food, food prep, kitchen help, register operations and normal chores. I used a register system that had a handheld wireless device for taking orders and cashing out.
Server
Star 36 Diner-Wathena, KS
April 2022 to August 2022
Serve, cashier, food prep, closer.
CSR - Customer Service Representative
Trex Mart-Elwood, KS
June 2021 to January 2022
Paperwork, chores, closing, key holder, computer input of daily numbers. Private In-Home Hospice Caregiver
Private Individual-Saint Joseph, MO
April 2021 to June 2021
I provided hospice care, maintaining supplies and medications, feeding, administering meds, providing daily hygiene care and catheter care.
Administrative Assistant/ Direct-Care
Specialized Support Services, Inc-Saint Joseph, MO October 2020 to February 2021
• In the admin setting I assisted with scheduling, filling shifts, resident account management, all other clerical duties, multi-line phone system, use of many computer programs
• In the homes I assisted consumers with all adl's, hygiene, meal prep, feeding high risk consumers, medication administration (oral, topical, insulin shots and peg tube), use of all DME, charting and protective oversight.
Waitress
The Bluffs-Wathena, KS
February 2020 to June 2020
Take orders at the table then enter into POS system
● Prepare TOGO and Delivery orders
● delivery
● Register operation
CSR
Alorica-United Healthcare-Saint Joseph, MO
November 2018 to March 2019
Provide assistance with insurance information to members via phone
● Go above and beyond to ensure the member has every issue resolved and questions answered in one call
● Use many different computer systems
Homemaker
In Home Daycare-Elwood, KS
August 2015 to November 2018
Provided care for children other than mine
PCA/L1MA
Freudenthal Home Health-Saint Joseph, MO
March 2015 to August 2015
March 2015 - August 2015
• Provided in home health care to residents that live in a local senior apartment complex
• Meds, ADL's, Transfer through building, Assist with showering, Hospice care and record appropriate documentation to charts.
Education
GED
Missouri Western State University - Saint Joseph, MO June 2001 to June 2001
GED
Central High School - Saint Joseph, MO
August 1996 to October 1999
Skills
• Organization
• Creativity
• Problem Solving
• Very Familiar with Medications/Dosages/Routes/Strengths
• L1MA
• CPR/FA
• CPI
• Vitals
• Medical Terminology and Knowledge
• Care Plans
• HIPAA
• Childcare
• Hospice Care
• Medication Administration
• Home Care
• Meal Preparation
• Problem-solving
• Team Work
• Flexibility
• Microsoft Office
• Front desk (1 year)
• Customer service (10+ years)
• Microsoft Excel
• Office experience
• Microsoft Word
• Catheter Care
• Caregiving
• Patient Care
• Medical terminology
• Special education
• Classroom experience
• Documentation review
• Vital signs
• Clerical experience
• Records management
• Typing
• Anatomy knowledge
• Supervising experience
• Medical terminology
• HIPAA
• Leadership
• Google Docs
• Documentation review
• Front desk
• Customer service
• POS
• Account management
• Organizational skills
• Driving
• Computer skills
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Certified Medication Aide
November 2023 to November 2025
Certified Medication Technician
Assessments
Retail customer service — Proficient
August 2023
Responding to customer situations in a retail setting Full results: Proficient
Filing & organization — Proficient
June 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Proficient
Administrative support professional fit — Proficient July 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient June 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Proficient
September 2022
Understanding and using medical terminology
Full results: Proficient
Data entry: Attention to detail — Proficient
January 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Working with MS Word documents — Proficient
July 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Office manager — Proficient
June 2021
Scheduling and budgeting
Full results: Proficient
Case management & social work — Proficient
January 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Protecting patient privacy — Proficient
September 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Written communication — Proficient
April 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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