Customer Service Manager
Resume:
THOMAS MORAN
**** ****** **** ** ****, PA *****
********@*****.***
OBJECTIVE
To obtain a management position in order to utilize my skills.
SKILLS
Managerial Client Relationship. Teamwork
Organized Highly Motivated Sales
Customer service Interpersonal Excellent Trainer
EXPERIENCE
Driver- Doordash( 2019-present)
Made sure all food delivery are grocery delivery where correct and hot.
Asst service manager-service advisor-autonation subaru,Volkswagen-Cockeysville, Md(2015-2019)
Made sure all customers automotive needs where met. Consistently recognized for exceeding monthly and yearly sales goals. Provided quality service which reflected on csi. Made sure all invoices where correct and cashed out. Made sure all technicians hours where correct for payroll.
Asst service manager - Antwerpen, Chrysler, Jeep - Baltimore, MD (2009-2015)
Made sure all customer automotive needs where met. Consistently recognized for exceeding monthly and yearly sales goals. Provided quality service which reflected on CSI’s. Also made sure all invoices were correct and cashed out properly.
SUPERVISOR-FORKLIFT DRIVER – Superfresh Warehouse – Baltimore, MD (2006-2009)
Responsible for loading trucks with inventory and making sure all employees were running at 100% quota. Assigned all tasks, duties, and tickets to staff. Ran a warehouse computer program to process incoming freight. Thoroughly verified all inventory was free of damage prior to shipment. Also made sure all employees were working on schedule and made adjustments as needed. Drove a forklift and slotted products accordingly. Supervised 30 employees in the everyday operations of the plant.
PRODUCTION MACHINE OPERATOR – Halethorpe Extrusions – Baltimore, MD (2002-2006)
Ran a extrusion machine to extract metal for airplane wings. Straightened the extracted metal with a bending machine and then checked for proper specifications. Operated a overhead crane to load trucks for outbound delivery. Used a forklift in order to stage all products for delivery.
SUPERVISOR– BGreen – Baltimore, MD (1997-2002)
Handed out pull tags for all employees. Supervised employee production and performance in order to make quota. Inspected trucks according to delivery schedule and packing needs. Input product delivery changes in warehouse computer program. Supervised a crew of 40 employees.
MANAGER - McDonalds – Baltimore, MD (1993-1997)
Managed the everyday operations of the restaurant. Inspected all food preparation according to company standards. Ordered supplies. Adjusted payroll, staffing, and schedules as needed. Completed required cash balancing, daily scheduled deposits, and nightly audits. Made sure sales goals were met for month and year. Trained new employees and completed scheduled employee evaluations. Held weekly management meetings. Managed over forty people. Serve safe certified.
SERVICE ADVISOR/PARTS MANAGER - Ritchie Jeep Eagle – Baltimore, MD (1988- 1993)
Made sure the everyday automotive needs were met. Properly closed and cashed out invoices. Performed warranty clerk work as needed. Maintained and exceeded sales goals for the month and year. Provided quality customer service. Managed the parts department..
CERTIFICATIONS
Forklift Certified
Serve Safe Certified
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