Customer Service General Manager
Resume:
CORDON LYNCH
Roy, Utah *****
*************@*****.***
OBJECTIVE:
To obtain a full time position which offers a professional working environment and enables growth while meeting and exceeding professional and personal goals. In addition, to provide for my family and create a financially comfortable quality of life.
WORK EXPERIENCE: 14 years of Management, Leadership, and Mentor Experience Café Zupas – Apr 2022-Present
• Operating Partner (Layton) and District Mentor (Northern District - 7 stores) Duties: Fully manage store and district operations, mentor and manage 350 employees. Perform inventory counts and order products for the store. Meet labor, food cost, and customer service goals. Perform direct customer relations. Hire, lead, train, promote, and motivate my team. High functioning, high volume in sales. Able to maintain and operate weekly meetings based on statistics, growth, sales, and leadership.
Wingstop - Oct 2020-Apr 2022
• General Manager & Market Manager
Duties: Fully manage store operations, manage 18-25 employees. Perform inventory counts and order products for the store. Meet labor, food cost, and customer service goals. Perform direct customer relations. Hire, lead, train, promote, and motivate my team. Understand P&L reports and plan accordingly on a week to week basis. OptConnect – March 2016 – Mar 2022
• Business Development Sales Associate (2 years)
• Technical Support Representative
Duties/Accomplishments: Provide our customers with the best service and maintain expectations/sales goals. Obtain new business from outside prospects via cold calling, travel, email, text, and market research. Learn about our product/service and be able to fluently explain our company/systems. Travel to trade shows to display our product and meet new clients. Accomplishments: Maintained yearly sales goals. Onboarded many large clients including being one of the first to market in the Bitcoin Industry and other new markets.
Zaxby’s - February 2014 – March 2016
• General Manager (Lehi & Sandy) March 2015-March 2016
• Assistant General Manager (Clinton) September 2014-April 2015
• Assistant Manager (Ogden and Midvale) February 2014-September 2014 Duties: Manage store operations, manage 20-30 employees. Perform inventory counts and order products for the store. Go through monthly memos and handle new items. Perform safe and till counts. Meet labor,food cost, and customer service goals. Perform direct customer service with guests. Train, lead, and motivate crew members. Understand P&L reports and plan accordingly.
KFC - Assistant General Manager-October 2011 – August 2013 Duties: Manage store operations and manage 20 employees. Perform inventory, safe and till counts. Meet labor and food costs and customer service goals. Direct customer service with guests and train,lead, and motivate crew members. SKILLS:
• Computer (Microsoft Office, Microsoft Word, Microsoft Excel, Micros and Aloha POS)
• Personal - strong attention to detail, exceptional math skills, self-motivated, quick learner, multi-tasker, great management and leadership ethic, goal orientated and highly driven to succeed. Able to effectively motivate a team. • Sales – Proficient in sales knowledge and maintaining sales quota EDUCATION:
Clearfield High School-Diploma 2009
References Available Upon Request
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