Customer Service

Sarah Flynn

*************@*****.*** Worcester, MA

SUMMARY

Seasoned professional with 15 years of diverse customer service experience. Skilled in multi-tasking, payment processing, and issue resolution, honed in high-volume environments including medical billing and retail. Demonstrated expertise in client communication, financial data entry, and event support, ensuring customer satisfaction and operational efficiency.

WORK EXPERIENCE

Cognizant Technology Solutions Worcester, MA

Customer Service Jan 2020 - Present

• Address patient inquiries about medical billing, clarify service details, and provide resolution options for outstanding balances.

• Process payments and establish payment plans while ensuring accurate insurance information is relayed for billing purposes.

• Perform skip tracing for insurance details and manage multi-hospital account communications through both inbound and outbound calls.

SP+ Worcester, MA

Customer Service Representative May 2019 - Jan 2020

• Managed accurate financial record-keeping and processed daily sales transactions, ensuring timely data entry and payment processing.

• Facilitated operational efficiency by coordinating monthly calendars, conducting bank deposits, and maintaining a clean office environment.

BNY Mellon Westborough, MA

Processor Feb 2019 - May 2019

• Managed the processing of removal of excess and recharacterization requests, ensuring accuracy and compliance with financial regulations.

• Conducted quality control for transfer-in-kind operations and liaised with external investment companies to resolve conflicting information.

SP+ Worcester, MA

Secretary Oct 2016 - Feb 2019

• Managed client communications effectively by handling phone inquiries, responding to emails, and processing voucher orders, ensuring high levels of customer satisfaction.

• Coordinated office operations by creating monthly schedules and maintaining a clean and organized work environment.

• Provided on-site support during high-traffic events, facilitating efficient customer exits and enhancing overall service delivery.

Price Chopper Supermarkets Worcester, MA

Front End Supervisor, Customer Service Rep, Cashier, Perpetual Inventory, Cash Office

May 2011 - Oct 2016

• Supervised daily operations of front-end staff, ensuring efficient customer flow by maintaining a maximum of three customers per line.

• Facilitated cashier operations by timely provision of required change, enhancing transaction efficiency.

• Managed stocking of front-end supplies, preparing the area for forthcoming business needs.

• Resolved customer and cashier issues during checkout, maintaining high standards of service and problem resolution.

Owens Corning Auburn, MA

Telemarketer Apr 2013 - Jul 2013

• Conducted outbound calls to prospective clients to promote and sell window products, effectively communicating features and benefits.

• Engaged with customers to understand their needs, providing tailored solutions that facilitated product selection and purchase decisions.

Fisher College Boston, MA

Housing Office Work Study Oct 2010 - May 2011

• Managed mail distribution efficiently, ensuring timely delivery and resolution of student mailbox inquiries.

• Maintained office organization, improving the functionality and service efficiency of the housing department. Bagel Time USA Worcester, MA

Barista/Cashier Aug 2009 - Aug 2010

• Managed food preparation and maintained cleanliness standards while efficiently processing customer orders and transactions at a high-volume café.

EDUCATION

Doherty Memorial High School

High School Diploma, General Education

Worcester, MA

Jun 2010

Fisher College

N/A, Hospitality and Tourism

Boston, MA

2011

SKILLS

Customer Service • CSR • Call Center • Customer Care • Customer Support • Explanation of Benefits • Insurance Coverage • Accounts Receivables • Data Entry • Microsoft Office

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