Stream C

DUANE L. TAYLOR

***-***-****-************@*****.***-********.***/in/duane-taylor Cincinnati,

OH.

SUMMARY A solution - oriented leader focused on customer satisfaction. Committed to ideals of consistency and dedication in efforts to build the most successful business partnerships. With proven skills to adapt, innovate and lead in a rapidly changing environment.

Sales and Marketing Operation Manager

Account Manager Presentation and Training

Negotiation and Consulting Data Analysis and Training

Business Development Planning and Interpersonal Skills EDUCATION

Master’s in Education Leadership - Argosy University, 2011 Bachelor of Science in Business Management - University of Cincinnati, 1998 CAREER EXPERIENCE

3/2020 - PRESENTLY

OWNER-OPERATOR, ALREADY LOGISTICS & TRANSPORTATION SERVICES, CINCINNATI, OH.

Manage logistic operations.

Coordinate the day to day operations, ensure products delivered safely and on time.

Provide customer service.

Build relationships with pharmacies.

8/2020 - 3/2022

BUSINESS DEVELOPMENT REP. OAK STREET HEALTH, CINCINNATI, OH.

Developed territory sales plan.

Assisted with the launching, marketing, developing and cultivating Oak Street Health Clinic brand to the Cincinnati market.

Made sales presentation and host events.

Led and facilitated daily team meetings.

6/2018 - 6/2020

OPERATIONS MANAGER, CROTHALL Healthcare, CINCINNATI, OH.

Led and supervised a team of 55 team members in a 650 bed facility.

Led and facilitated daily team meetings.

Managed the workforce and resources of the department to ensure the clients expectations are met.

Responsible for translating client’s requirements into workforce process improvements. 1

Responsible for overall safety, quality and performance and customer satisfaction.

Met daily with Hospital leaders to discuss operational goals and opportunities.

Worked with cross functional teams including Infection Control, IT, Maintenance Engineering and Hospital leaders to ensure patient satisfaction.

Created initiatives that promoted and sustain the safety, healthy, security and welfare of all team members.

Made tactical decisions on safety, processes, budgets, scheduling and personnel decisions. Provided solutions to customers to strengthen relationships, drove positive business outcomes and increased customer satisfaction. 05/2017 – 5/2018

ACCOUNT MANAGER, TOTAL QUALITY LOGISTICS, CINCINNATI, OH.

Account managed logistics operations.

Actively generated and identified profitable revenue growth.

Made sales presentations.

Negotiated prices and terms of service agreement.

Made prospecting calls.

Managed daily shipments to ensure accuracy and on time results. 08/2016 – 5/2017

TEACHER/TUTOR, CINCINNATI PUBLIC SCHOOLS, CINCINNATI, OH.

Member of LSDMC- Local School Decision Making Committee.

Managed a classroom of 25 students in Math and Literature.

Found new and productive ways of teaching students, that helped them learn faster, and more efficiently.

Communicated with parents of each student and inform them of their child’s development and behavior.

Finished courses on time and taught student’s performance targets set by the school. 06/2013 – 06/2016

BUSINESS DEVELOPMENT REP, GRAND CANYON UNIVERSITY (OH,KY,IN)

Account Executive for the Healthcare division.

Developed and managed the Great Lakes territory (Ohio, Kentucky, and Indiana). Launched the latest Healthcare programs and products within assigned territory.

Created partnerships with local hospitals: St. Elizabeth, TriHealth, CareSource, Mercy Health, Baptist Health.

Fostered client and vendor relationships with frequent and transparent communication.

Followed up thoroughly on all prospective candidates and leads from all sources.

Drafted territory plans that outlined strategic planning initiatives, sales plans, and forecasted new business growth.

Delivered exceptional account service to strengthen customer loyalty.

Maintained a 90% client retention rate by implementing creative networking experiences, which forged important relationships with key client executives which led to access to staff.

Conferred with departments heads or staff to discuss topics such as contracts or strategies to meet our goals.

2

Drove the entire sales cycle that directly engaged the client from point of contact through execution of the deal.

Assertively negotiated contract terms and conditions. 09/2012 – 03/2013

DIRECTOR OF ADMISSIONS, ANTONELLI COLLEGE (WEST CHESTER, OH)

Directly oversaw the entire enrollment and on-boarding process for all new and returning students.

Drove strategic marketing and student engagement plans throughout the year to drive enrollment each month.

Improved student satisfaction survey scores from 63% to over 91% through a focused approach on student satisfaction through the entire enrollment and on-boarding life cycle.

Continually re-branded marketing and other advertising material targeted at student enrollment. Constantly adjusted to market conditions and student trends.

Actively participated as a member of the Executive and Leadership Committee at the college.

AWARDS AND ACHEIVEMENTS

Oak Street Health

• COVID19 Vaccination Committee Leader

• Created and host 20 events per month resulting in 100+ leads monthly leading the region.

• Exceed company monthly expectations on average by 20% for events, leads and sales goal

• Created partnerships and manage an account book of 30+ community and business partners

Crothall Healthcare

• Increased Employment Retention 33% to 69%

• Increased HCAP scores 71.4% to 89.5% YTD

• Increased employment Engagement scores 2.1 to 3.3 Total Quality Logistics

• Partnered and opened 28 new business accounts

• Generated over $100k in revenue in a 12 months cycle Grand Canyon University

• Created partnerships and affiliations with St. Elizabeth TriHealth, Caresource, United Healthcare Group, Christ Hospital, Norton Healthcare, Ivy Tech, Premier Health Partners, Baptist Health which accounted for 70% of new business.

• Spearheaded, developed, managed and cultivated Ohio, Kentucky, Indiana territories

• Maintained a 90% client retention rate by implementing creative networking experiences, which forged important relationships with key client executives which led to access to hospital staff.

• Expanded the client base within the territory by 60% year over year.

• Generated over $1 million in first quarter dollars. 3

Antonelli College

• Responsible for the highest enrollment since college tenure, generated over $500 thousand dollars.

• Increased student retention rate from 35% to 80% 4

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