Customer Service Call Center

SHANNON DANIELSON

Omaha, NE ***** 402-***-**** *****************@******.***

Professional Summary

Objective: To seek and maintain part-time position in a call center that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I hope to gain customer service position, inbound or outbound calls as well as data entry position. I am open to work at home position.

Skills

Professional demeanor.

Excellent customers service skills.

Strong ability to provided high sales and

exceed sales quotas.

Efficient computer skills.

Effective time management.

Exceptional problem solving skills.

Superb multitasking skills.

Outstanding team player skills and leadership

skills

Detailed oriented.

Ability to implement complaint resolution.

Work History

Retail Sales Associate 03/2020 to Current

Goodwill – Omaha, NE

Process refunds and exchanges in accordance with company policy. Greet customers entering store and respond promptly to customer needs. Address customer needs and make product recommendations to increase sales. Maintain current knowledge of store promotions and highlight sales to customers. Operate cash register for cash and credit card transactions with excellent accuracy levels. Utilize strong customer service skills.

Stock shelves and hang clothes in timely manner.

Built relationships with customers to encourage repeat business. Behavioral Health Charge Registered Nurse 08/2007 to 08/2010 Clarinda Mental Health Institute – Clarinda, IA

Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Implemented therapeutic communication skills to build rapport with patients. Delegated assignments to staff within their job titles. Facilitated group therapy sessions to provide additional support and guidance. Administered oral medication and Intramuscular medication and accessed reactions to medication.

Developed careplans and assisted patients of implementing goals. Educated patient and family regarding importance of medication compliance. Implemented work ethic and observational skills.

Responsible for admitting patients on the unit, assessment, and discharges. Managed 12-20 patients with mental illness.

Educated patients regarding mental health diseases, medications, and utilized pro-active approach to increase trust.

Inbound Call Center Agent 08/2003 to 06/2004

Communication Data Services – Red Oak, IA

Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Utilized excellent customer skills to assist in high sales. Proficiency with computer and typing skills.

Updated customer's information.

Achieved extraordinary rapport with customers

Strong experience by attending training for customer service and sales. Exceptional time management skills and goal oriented. Responsible for account management and implementing problem solving skills. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Pharmacy Inside Sales Consultant 01/1999 to 06/2001 Access Worldwide – Boca Raton, FL

Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Professional demeanor.

Achieved recognition for top 10% sales.

Diligently prepared scripts and analytical built rebuttals. Excellent therapeutic skills impacting suburb customer relations. Strong team player skills.

Exceptional problem solving skills and close attention to detail. Attended monthly sales meetings and quarterly sales trainings. Education

Associate of Applied Science: Nursing 06/2007

Southwestern Community College - Creston, IA

Honor Roll

Dean's List

Phi Theta Kappa

Associate of Applied Science: Nursing 06/2006

Iowa Western Community College - Clarinda, IA

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