Information Technology Customer Support

Kunwar Muzaffar Ali

H # **, Street # *, Area Ahmad Nagar, Butt Chowck, College Road, Lahore

+92-312-***-****, +92-335-***-****

*****************@*****.***

Objective

Seeking a career position in a fast-paced, challenging and growth oriented organization which will involve a challenge in my job and help me excel and grow as an individual professionally.

Profile Summary

A Computer Information technology Graduate, with more than Four years of working experience in the field of Project Management, Information Technology, and Finance / Accounts, Technology Hands-on experience in Implementation, administration, migration and financial activities and customer support, commercial.

Academic Qualification

BCIT (Computer systems) 2008 from Sindh University of Engineering & Technology, Jamshoro, Sindh.

HSC (Pre-Engineering)1999 from Govt. Islamia Science College, Sukkur, Sindh, Pakistan

SSC (Science)1997 from Saint Savior’s School, Sukkur, Sindh, Pakistan

Professional Experience

CHAUDHARY UMAN INTL O.E.P(PVT.LTD) (‘Feb-22-working)

Accounts & Operation Manager.

The Overseas Employment Promoters, in private sector are playing a vital role in overseas employment. The Overseas Employment Promoters are granted OEP license by Bureau of Emigration & Overseas Employment (BEOE), Government of Pakistan enabling them to proceed to nontraditional manpower recipient countries in the world in general and traditional manpower needy countries in the Middle East in particular for having contracts with the leading employers of the aforesaid region to procure maximum manpower demands for Pakistani workforce. The Overseas Employment Promoters after hectic efforts bring demands and report to the concerned regional office called Protectorate of Emigrants for grant of permission for the recruitment of Pakistani workforce. After the permission is granted, the demand is published in the leading newspaper. Ultimately the employer himself or his representative or the Overseas Employment Promoter himself on behalf of the employer completes the process of recruitment. Thereafter the selected and recruited persons are registered with the relevant Protector of Emigrants. At the time of registration the intending migrants are fully briefed about the terms and conditions of the Foreign Service Agreement, Rules & Regulation and other important information of the host countries.

M&P (Muller& Phipps) (‘Oct-21-JAN-22)

ACCOUNTS OFFICER.

Daily Cash on Delivery (COD) cash collection from SDO's and 100% Recovery Received (RR) generation same day.

Arrange to deposit Cash on Delivery (COD) collection into the Bank through CIT van.

Communication of outstanding Cash on Delivery (COD) consignments to OPS

SDO wise sorting of cash and credit account copies

· Keep the record in the searchable manner to provide the consignment on the queries of recovery team.

OPS and retail teams for the clearance of weight discrepancy.

Ensure availability store staff on the timing of CR Credit Note out for timely issuance

· Maintain minimum stock level of fresh CNs / Bar codes / Flyers.

Weekly, Monthly Stock count and verification.

Receive expense vouchers from different departments and verify and check the authenticity for the payments

· Ensure the daily payment of expense vouchers

· Expense voucher recording in system (petty)

· Receipt and deposit (R&D) All cheques and cash received from recovery and retail department should be deposited it to bank daily

Receiving new Client Registration Form (CRF) from Sales

· Timely issuance of new customer account and confirmation to the sales staff.

ECS/EU (Ehsan Chappal) (Nov’20 – Sep-21)

ACCOUNTS OFFICER.

oMaintaining reports, records, and general ledger accounts.

oPreparing journal entries, analyses, and account reconciliations and assisting with monthly close processes

oMaintaining documentation for accounts payable, purchasing, and conducting internal audits.

oHandle petty cash, credit or check transactions with customers.

oCount money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

oWarehouse reconciliation(purchase/issuance/balance) on monthly basis.

oVendor payments /Ledger reconciliation.

Additional charge of Area Accountant from Dec-2015 to April-2016 at TCS.

TCS COURIER (Mar’13 – Oct’16)

Cash Officer (Accounts & Finance)

oDirect cash management operations to include daily cash administration, management of current accounts and bank relations.

oAudit of all station and branches of cash sale and expanses.

oReviews and drives improvements in cash management, ensuring financial obligations are met in accordance with Company policies and procedures.

oCompletes all cash management set-up documentation for new and existing department processes; prepares correspondence and proposals directed to and for cash management.

Timely reconciles cash application and disbursements.

oMonitors cash transactions to ensure that bank account balances to the report and any unusual items are investigated.

oForecasts, monitors and tracks cash flow (weekly, monthly, quarterly etc.).

oPrepares cash flow reports, and identifies and evaluates variances.

oWorks with Project Managers, Project Controllers and Sales Department to accurately forecast timing and amount of future cash flows over the next two years.

oAssists with project assignments and financial reporting.

Worldcall Telecom (May’10 – Jan’13)

Billing Representative (Collection and revenue finance)

oCompile and analyze financial information to prepare financial statements including monthly and annual accounts, ensure financial records are maintained in compliance with accepted policies and procedures.

oTo maintained and reconcile of Fixed Assets, revenue item, consumer item on monthly basis and also make budget planning on yearly and weekly analysis for its over budgeting and ensure all financial reporting deadlines are met.

oEnsure accurate and timely monthly, quarterly and year end close, establish and monitor the implementation and maintenance of accounting control procedures.

oProviding technical support to Sales Team for requirement gathering from customers and providing product knowledge to them.

oanalyze and advise on business operations including revenue and expenditure trends, financial commitments and future revenues

oResource and Time Allocation to tasks and Sub-tasks for the project.

oTechnology/Data Center Staff and users orientation and training sessions.

oEnsure accurate and appropriate recording and analysis of revenues and expenses.

oDaily handling stock on ERP system.

oMaintenance & repair of Networking and IT related issues.

Engro Foods Ltd, Pakistan (Aug’08 - Mar’10)

Admin & Accounts Officer

oTo manage all administration activities at area offices levels, and arrange required training for key personnel, and to process all staff agreements and salaries.

oanalyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems

oCash Management / dealing with commercial banks as well, handling petty cash for field staff. Maintaining cheque book and bank book daily, monthly reconciliation with bank, continuous management and support of budget and forecast activities.

oData analysis of Milk collection expanses and its billing manual and also in software.

oResource and Time Allocation to Tasks and Sub-tasks for the project.

oTo make update of warehouse and its reconciliation on weekly/monthly basis.

oTo maintained and reconcile of Fixed Assets, revenue item, consumer item on monthly basis and also make budget planning on yearly and weekly analysis for its over budgeting,.

oProper record of all billing activities (Inbound, outbound, electricity bills etc), financial audit preparation and coordinate the audit process.

oTo make all payment trough SAP.

oPrepare Audit report of all centers of Milk collection.

Engro Foods Ltd, Pakistan (May’06 - July’08)

DEO – Data Analyst & Entry Officer for Engro Foods Ltd.

oTo make entry of Raw Milk reception with high analysis terms and to make it record.

oChecking the milk quality as per SOP, and also analysis for its gain / loses of daily collection and arrange to manage its logistic cost.

oDaily collection record entry in software.

oPlanning, coordination and implementation of Outbound and inbound logistic activities for raw milk daily collection.

Personal Strengths

Able to blend within a team, also a good team leader

Strong capability of decision making

Very good analytical skills to troubleshoot and resolve issues

Problem solving in an organized way

Effective Communication and Presentation Skills

Ability to work under pressure while meeting tight deadlines

Personal Details

Date Of Birth: 15th October 1980

Gender: Male

Nationality: Pakistani

CNIC: 45504-4970468-7

Passport: CN4794681

Marital Status: Married

Languages

Fluent in:

oEnglish

oUrdu

oSindhi

oPunjabi

References

Will be furnished upon request

Contact this candidate