Human Resources Business Development

Catherine Anaya

Nairobi, Kenya +(254*********

************@*****.***

PERSONAL PROFILE

Talented Human Resources Executive driven to meet company issues head-on with creative and innovative approach. Knowledgeable about evolving industry and employment market demands. With Core competencies among others, benefits administration, compensation structuring and recruitment. Empowering professional with strong mentoring, mediation and conflict resolution skills. Adept at training and talent management. Champions diversity and inclusion to create positive working environments.

WORK EXPERIENCE

Opal springs international limited HR Coordinator Nairobi, Kenya 02/2022 – 01/2024

Responsibilities:

Worked with department managers to assess needs.

Evaluated and resolved employee performance-based claims and harassment incidents.

Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.

Monitored and reported on service effectiveness, improving company efficiency.

Created and amended company policies, suggesting improvements, implementing strategic planning and improving business development.

Secured optimal productivity by supervising 100 employees on staffing and recruiting administrative, operational and clerical functions.

African pots Restaurants Adm &Cost control Manager Diani beach/Ukunda 08/2019-01/2021

Improved organizational workflows and training opportunities whilst increasing marketing reach.

Compiled control reports for bars and kitchen showing percentage profits.

Improved process automation end-user knowledge, producing documentation on protocols, system modifications and programming flows.

Increased transparency of financial operations to prepare for external audits.

Researched, analyzed and prepared various reports and analyzed and studied as directed by financial director

Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.

Monitored expenses, income, budgets and petty cash records and acted upon errors.

Represented organization with regulatory bodies and key stakeholders.

Assessed financial strengths and weaknesses of company strategy.

Wangwe and Advocate associate Adm &HR assistant Nairobi/Kenya 01/2017 – 10/2018

Managed information on the database for different organizational activities to track history and safeguard accurate information.

Received, sorted and directed incoming mails to maintain good communication channels.

Trained and less experienced staff manage workloads and assignment, facilitating fulfillment of organizational objectives.

Answered phones and performed clerical office functions to address queries, concerns and issues escalating complaints to management.

Managed documents control duties to reduce errors and maintain accurate records.

Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.

Planned office events by reserving venues, communicating schedules and coordinating setup.

Monitored waiting and common areas to maintain cleanliness and organization.

Monarch Hotel HR Assistant Nairobi, Kenya 09/2013 - 06.2014

Assisted with recruiting, background checks and reference checks.

Prepared new employee files and structured current employee files for accurate, reliable records.

Summed up totality of wages and benefits to prepare final pay and bonuses for exiting employees.

Received, sorted and distributed incoming mail and facilitated outgoing mail to support clerical duties for department.

Reviewed employee time sheets for accuracy and maintained accurate records in company system.

Assisted in investigation, grievance, disciplinary and employee relations meetings, advising line managers on policy and procedure and finding appropriate solutions.

Updated new employee packages, training materials and benefits to introduce company culture and increase moral.

Kengeles Holdings I Company Cashier. Nairobi,Kenya I 10/2002-01/2010

Engaged with customers to better understand needs and deliver excellent service.

Managed payroll accuracy using specific checklists and quality review processes.

Developed ongoing programs using good team communication and collaboration.

Demonstrated consistent hard work and dedication to achieve results and improve operations.

Enhanced working relationships by participating in team-building activities.

Planned rotas to maintain high service levels while minimizing payroll costs.

ACHIEVEMENT

well integrated into the company.

HR policy development and implementation: Assisted in development and enforcement of company’s policies and procedures with legal regulations and alignment with company goals. Compiled and maintained an updated employee handbook that outlined company policies and procedures.

Employee relations and support: Acted as a point of contact for employees regarding HR related inquires, providing guidelines and ensuring a supportive work culture.

Performance management: Assisted in setting measurable performance goals, tracking progress, aligning individual performance with company objectives.

Benefits and compensation Administration: oversaw employee benefit program, including health insurance, retirement plans and perks, ensuring employees are well informed and satisfied with benefits

SOFT SKILLS

Effective communication

Active listening

Willingness to learn

Critical thinking

Open-mindedness

Adaptability

EDUCATION

Universal group of colleges Higher Diploma Nairobi, Kenya 01.2006 - 12.2008

Human Resource Management (ABMA body CREDIT)

Air travel and Related studies Diploma Nairobi, Kenya 01.1997 - 06.1997

Food and beverage management (ICM body CREDIT)

LICENCES AND CERTIFICATIONS/PROFESSIONAL DEVELOPMENT

Staff retention and strategic hiring

HR benefits and compensation

HR-Creating of handbook

Managing employee problems

Protecting confidentiality

INTERESTS

reading motivational books and travelling.

REFEREES

MARION ODANGA

MANAGING DIRECTOR;

OPAL SPRINGS INTERNATIONAL LIMITED:

EMAIL; ******.******@*********.**.**/******.******@*****.*** Tel; +254*********.

DR. MICHAEL WANGAI MWIRARIE.

QUALITITY ANALYSIS

UNIVERSITY OF NAIROBI

EMAIL; *********@*****.***

Tel; +254*********

PETER MMBONGANIE

GENERAL MANAGER

MONARCH HOTELS

EMAIL:**********@*****.***

Tel :+254*********

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