Customer Service Marketing Representative
Resume:
PROFESSIONAL SUMMARY
Outgoing building professional with a background spent focusing on
expediting the best time saving, user friendly software and management programs for contractors and home owners enable to provide transparency and understanding of projects and goals. Along with the job requirements, successfully locating specific grants and programs to better our neighborhood and local community . Im a driven Building Manager promoting exemplary talents in customer service,along with policies and procedure oversight with facility security measures. WORK HISTORY
Certified Floodplain Manager/Building Manager, 06/2018 to 08/2023 Town Of Belleair - Pinellas County
CONTACT
Address: St. Petersburg, FL 33707
Phone: 727-***-****
Email: ************@***.***
SKILLS
GREGG LAUDA
• Inspected grounds and facilities to identify necessary repairs. Planned and scheduled general maintenance, major repairs and remodeling projects.
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• Managed operations, maintenance and improvement of properties. Managed and scheduled contract workers who completed building maintenance and upgrades.
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Performed regular inspections of facility and documented all inspection information in reports.
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Collected deposits and payments from contractors and/or homeowners.
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Organized and updated databases, records and other information resources.
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Cultivated strong relationships with vendors and partners supporting administrative operations.
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Identified opportunities to streamline processes and improve office operations and efficiency.
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• Created organized filing system to manage department documents. Created reports, presentations and other materials for contractors and Homeowners.
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Built and managed processes for tracking and monitoring department performance.
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• Negotiated and executed contracts on behalf of department. Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
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Implemented project management techniques to overcome obstacles and increase team productivity.
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Improved office operations by automating client correspondence, record tracking and data communications.
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Knowledge of all Microsoft programs
including: Word, Excell, Open GOV,
Online portal.
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Expert record keeping of secure
documents and data collection for
retention periods.
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• Financial and Operational Reporting.
Highly motivated with new
technology in the ways of social
media platforms and websites.
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ASFPM Certified Floodplain Manager
since 2018 {license# US-18-10671}
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Currently possess an active Florida
Stormwater Erosion and
Sedimentation Control Inspector
License I and II.
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• APWA Certified
Obtained over 5 years of knowledge
and experience with NFIP- CRS
guidelines and implementation.
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• Self-Motivated
• Good Telephone Etiquette
• Data Entry
• Attention to Detail
• Teambuilding
• MS Office
• First Aid/CPR
• Written Communication
Building and Zoning Coordinator, 07/2005 to 08/2023 Town Of Belleair - Pinellas County
HR Coordinator, 04/1998 to 06/2005
Eckerd Corporation - Largo, FL
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
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Completed and obtained several FEMA Hazard Mitigation Assistance Grants with a revenue of over 320,000 dollars for the Town of Belleair.
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• Successfully qualified the Town thru the NFIP/CRS program. Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
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Built relationships with vendors and contractors to support timely and cost-effective services.
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Served as point of contact for internal and external customers seeking support and information.
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Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
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Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
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Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
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• Created organized filing system to manage department documents. Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
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Built and managed processes for tracking and monitoring department performance.
•
• Negotiated and executed contracts on behalf of department. Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
•
Improved office operations by automating client correspondence, record tracking and data communications.
•
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
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Maintained human resources information system and kept employee files up to date and accurate.
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Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
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Completed background and reference checks to facilitate hiring and onboarding of employees.
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• Reviewed human resources paperwork for accuracy and completeness. Supported human resources staff with new hire orientations and monthly departmental meetings.
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Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
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EDUCATION
Business Management
St. Petersburg College - Clearwater, FL
High School Diploma, 08/1995
Boca Ciega High School - Gulfport, FL
• Evaluated timecards for accuracy on regular and overtime hours. Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
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Completed employee employment verifications and unemployment paperwork prior to hire or termination.
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Coordinated and administered employee health insurance and retirement plans.
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Supported employee relations, cultivating retention with welcoming and inclusive work culture.
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Identified and implemented appropriate strategies to increase employee satisfaction and retention.
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