Customer Service Front Desk
Resume:
ANNAH MWENDE MUSA
OBJECTIVE
Detail-oriented and approachable receptionist with over 3 years of
experience providing administrative and customer service support in Kenya. I aim to contribute my skills in a fast-paced environment, ensuring efficient office operations and a positive experience for all clients and visitors.
EXPERIENCE
Al Janaen school
March 2022 - 2024
Receptionist
Welcome and assist visitors at the front desk, providing a friendly and professional first impression.
Operate a multi-line telephone system, directing calls and taking accurate messages.
Schedule and manage appointments, meetings, and conference room bookings.
Handle incoming and outgoing mail and coordinate courier services. Maintain an organized filing system for company records, both physical and digital.
Support administrative tasks including data entry, document preparation, and internal communication.
Safaricom PLC – Nairobi, Kenya
June 2019 – - 2022
Receptionist
Served as the primary point of contact for all visitors and clients, ensuring a welcoming environment.
Managed office supplies and inventory, coordinating with vendors for timely replenishment.
Assisted in organizing corporate events and meetings, ensuring all logistical arrangements were in place.
Supported HR with the onboarding process for new employees by preparing necessary documentation and coordinating with other departments. Provided administrative support to various departments, including scheduling, correspondence, and filing.
EDUCATION
Kenya Institute of Management (KIM) – Nairobi, Kenya Diploma in Business Administration
High School Diploma
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CONTACT
***************@*****.***
AL AIN UAE
SKILLS
Excellent communication and
interpersonal skills.
Proficient in Microsoft Office Suite (Word,
Excel, Outlook).
Experience with multi-line phone systems
and office equipment.
Strong organizational and multitasking
abilities.
Ability to handle sensitive and confidential
information with discretion. Certifications
(If applicable)
Customer Service Excellence Certificate
Office Management & Administration
ACHIEVEMENTS & AWARDS
Successfully managed front desk
operations during the company's major
restructuring in 2021, maintaining
seamless communication.
Trained and mentored new receptionists,
helping them acclimate quickly to their
roles.
Recognized as Employee of the Month in
January 2023 for exceptional customer
service.
LANGUAGES
Fluent English
Basic Arabic
Native Swahili
REFERENCE
Upon request -
PERSONAL DETAILS
Nationality : Kenyan
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