Customer Service Technical Support
Resume:
Employment history
Steak ‘n Shake at Palm Coast
Overnight dairy stocker Aug 2012 - May 2016
Walmart at Palm coast
Alexandra
Beasley
Technical support, customer service rep
33 years old
Technical support and customer service professional with total of 14 years of experience in problem-solving and customer engagement. Demonstrates expertise in technical troubleshooting, team collaboration, and maintaining high customer satisfaction through precise and timely solutions. Proven track record in improving operational efficiency and customer retention, utilizing advanced communication skills and attention to detail.
3040 aloma ave apt f3, Winter park, 32792
*******.*****@*****.***
Provided exceptional customer service, ensuring satisfaction and repeat business through efficient order management and communication. Worked closely with kitchen staff to deliver timely and accurate orders, fostering a cooperative environment and improving service speed. Consistently achieved high customer satisfaction scores by maintaining a positive attitude and addressing any issues promptly. Handled cash transactions with precision, ensuring accurate daily register counts and reducing discrepancies. Assisted new team members with training and onboarding, promoting a supportive workplace culture and enhancing overall team performance. Boosted customer satisfaction by addressing concerns swiftly, leading to repeat business and positive feedback. Managed overnight stocking of dairy products, ensuring shelves were fully stocked and organized, leading to improved customer satisfaction. Maintained accurate inventory records and reduced discrepancies, contributing to efficient stock management and reducing waste. Worked closely with team members to unload deliveries and restock shelves, fostering a cooperative environment and meeting nightly stocking goals.
Provided assistance to customers during late hours, ensuring their needs were met and enhancing overall store experience. Displayed strong work ethic and punctuality, consistently meeting deadlines and contributing to the smooth operation of the overnight stocking team.
Optimized shelf layouts for dairy products, enhancing visibility and customer purchase rates, driving higher sales. Server/ manager Mar 2017 - Jan 2020
Steak ‘n Shake at Winter park
Technical support customer service Feb 2020 - Present Alorica at Winter park
Assistant manager Jul 2016 - Feb 2017
Burger king at Oviedo
Skills
Team Collaboration
Experienced
Inventory Management
Skillful
Order Processing
Skillful
Cash Handling
Experienced
Training & Development
Expert
Problem Solving
Expert
Customer Retention
Experienced
Conflict Resolution
Experienced
Customer Engagement
Expert
Attention to Detail
Expert
Data Analysis
Skillful
Adaptability
Expert
Managed team of servers, ensuring efficient service and high customer satisfaction, leading to a noticeable improvement in repeat business. Worked closely with kitchen staff and management to streamline operations, improving overall team performance and service quality. Implemented new customer service protocols, resulting in a measurable increase in positive customer feedback and reduced wait times. Maintained precise inventory records and managed schedule coordination, ensuring smooth day-to-day restaurant operations. Provided training and mentorship to new hires, fostering a supportive environment that enhanced team cohesion and service excellence. Quickly adapt to technical challenges, providing effective customer support and ensuring high satisfaction through timely solutions. Analyze customer issues to offer precise technical support, improving resolution times and enhancing overall service quality. Work closely with team to resolve complex technical problems, fostering a cooperative environment and consistently meeting customer needs. Deliver exceptional technical support, driving measurable improvements in customer satisfaction and operational efficiency. Meticulously address technical inquiries, ensuring accuracy and thoroughness in support responses, leading to increased customer trust. Met daily, weekly, and monthly metrics
Multitasked and worked with many different applications including but not limited to Citrix, Salesforce, Horizon, Avaya telephone, Microsoft office, Zoom, Teams, Connect, RSA, authentication applications, remote control access applications to assist customers. Stayed up to date on all new technical, and policy changes within the company and companies we worked closely with. Maintained positive customer work relationships resulting in returning customers. Assisted customers during high stress situations to quickly come to a resolution. Took notes during every call throughout each interaction of what was done for accurate record keeping. Organized dispatch’s for onsite support, as well as facilitated meetings with customers and call backs when needed. Supervised team operations, ensuring high customer satisfaction and smooth workflow; enhanced team morale and cooperation. Streamlined daily operations, improving efficiency and reducing wait times; successfully implemented new processes. Motivated team to achieve peak performance, fostering a positive work environment; consistently met sales targets. Managed inventory and ordering, maintaining optimal stock levels; ensured accuracy in financial reporting and cash handling. Provided training and support to new employees, ensuring quick adaptation and skill development; promoted a culture of continuous improvement. Developed and executed customer service initiatives, resulting in improved satisfaction and repeat business. Technical Troubleshooting
Experienced
Process Improvement
Experienced
Product Knowledge
Experienced
Quality Assurance
Experienced
Customer Advocacy
Experienced
Communication Skills
Expert
Leadership
Expert
Brand Development
Skillful
Operational Efficiency
Experienced
Technical Support
Experienced
Strategic Planning
Skillful
Customer Insights
Skillful
User Experience
Experienced
Critical Thinking
Experienced
Networking
Skillful
Creative Problem Solving
Experienced
Time Optimization
Experienced
Customer Loyalty
Experienced
Crisis Management
Experienced
Empathy Training
Experienced
Education
Diploma Aug 2004 - May 2009
University high school at Orlando, fl
Graduated with a 3.2GPA
A.S Aug 2009 - Mar 2010
Le cordon bleu at Orlando
References
Debia duffy
Christina martin
Brandon amos
Bunne grantham
Jay Bowks
Diane
Alorica
Steak ‘n Shake Alorica
Alorica Oviedo police dept
Links
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