Quality Control Customer Service

Jatin Shah (QA/QC - Flexible Packaging) M: 640-***-****

Email Id: *********@*****.***

Social Security: ***-**-****

Address: ****, ********* *******, ***, ******* Corner Road, Hightstown, NJ, 08520.

Over 20 years of experience in Quality Control and Assurance in manufacturing industries. Expertise in quality control of online process & finish goods inspection processes, as well as quality assurance of incoming raw materials.

Education Details:

M. Sc

(1994-1996)

: Material Science

Sardar Patel University, Vallabh Vidyanagar, Gujarat, India B. Sc

(1991-1994)

: Chemistry

Sardar Patel University, Vallabh Vidyanagar, Gujarat, India

Technical Skills:

• Conducted thorough inspections of materials and finished products to ensure compliance with standards.

• Interpreted blueprints and specifications for product requirements.

• Maintained detailed and accurate record-keeping for audits and compliance purposes.

• Trained and supported quality team members on technical procedures and information.

• Verified compliance with drawing requirements, ensuring accuracy in production.

• Collaborated with production and engineering teams to improve processes and meet goals.

• Assisted management with process improvements to enhance product quality.

• Investigated and resolved quality issues, including customer complaints.

• Participated in customer audits, inspections, and corrective action reports.

• Verified accuracy and completeness of internal and external FAI documents.

• Prioritized inspections to meet deadlines and customer requirements.

• Prepared, reviewed, and submitted FAI reports for approval.

• Conducted internal audits, evaluations, and visual inspections as part of continuous improvement.

• Implemented and refined quality control procedures to optimize operational efficiency.

• Maintained a clean, safe, and organized work environment.

• Expertise in LDPE film resin formulation for product specifications and FFS line requirements.

• Facilitated technical communication between customers and suppliers to resolve issues.

• Assisted with ISO 9000, HACCP-BRC, and other standard documentation.

• Managed customer complaints and implemented corrective actions for improvement.

• In-depth knowledge of packaging barrier films used in food, non-food, retort, pharmaceutical, and healthcare products.

• Collaborated on cost-saving projects with production teams.

• Proficient in the use of manufacturing and laboratory instruments Calibration including measuring and weighing scales, COF, UTM, bond strength testers, hot tack testers, Mocon OTR/WTR, RK proofer, Optical Densitometer, GC, Spectrophotometer, Microscope, MFI, Oven, Humidity Chamber, Autoclave, Moisture tester, Sealing Strength tester and more.

• Analyzed issues using statistical methods, QC tools, and technical data to find optimal solutions.

• Ensured process traceability for efficient quality control.

• Supervised and managed a team of up to 10 quality members. Work Experience

Designation Responsibility Company Profile

Manager QA/QC, NPD

Customer Service

Colourflex Laminators, Ahmedabad.

(2011-2012), (2016-2018), (2023-2024)

Quality

Specialist

QA/QC, NPD

Customer Service

Hutamaki, UAE (2018 – 2023)

Manager QA / QC

Customer Service

Uflex Ltd. – Egypt (2015)

Manager QA/QC, NPD

Customer Service

Constantia Parikh, Ahmedabad (2013 – 2015)

Sr. Executive QA/QC, Customer Service Avery Dennison India Pvt. Ltd. (2010) Dy.

Superintendent

QA/QC

Customer Services

The Paper Products Ltd., Silvassa. (2001- 2009)

Asst. Scientific

Officer

QA/QC and R&D Jyoti Ltd. Baroda (1996 to 2000)

• Managed daily QC activities and made operational decisions to ensure smooth production processes.

• Refer & Implement international standards ISO, ASTM for testing purpose, prepared internal SOP as per process requirement acccording to international standard reference.

• Monitored raw material quality and process rejections, and developed methods for new and modified jobs to minimize rejection rates.

• Executed NPD and new development jobs, ensuring sample submissions met standards and prevented internal rejections.

• Addressed customer complaints and conducted new laminate trials at customer sites, including Aatco, Oman Food, Nestle, Amneal Pharma, Zydus Pharma, IFFCO, Unipex Dairy, Unilever, NABIL, etc.

• Communicated and followed up with production departments, suppliers, and customers as needed, ensuring alignment across the supply chain.

• Worked on TPM projects aimed at achieving zero defects, reducing repeat work by modifying existing methods to improve in-process quality.

• Served as an internal auditor for ISO and BRC certifications, and facilitated the MR in supplier and customer audit processes.

• Executed documents like JSS, SOP, and OGL with technical details to control processing parameters, aiding the operation team in achieving consistent quality output.

• Compiled and circulated monthly reports on process improvements, supplier performance, and customer complaints.

• Managed inquiries and coordinated between production and quality teams on daily issues, implementing corrective actions in response to customer complaints.

• Conducted process audits and ensured hygiene compliance for processes and machines.

• Proficient in ERP-based systems with a basic knowledge of computer applications.

• Proactively communicated with team members at all levels, motivating and involving employees in GMP, safety, 5S, and routine training programs. Achievement

• Successfully ran commercial tomato paste laminate on-site at Oman Food Stuff (2021-2022).

• Completed a Kaizen project on delamination complaints and reduced setup waste on the Rotomac printing machine while working with Huhtamaki (2021).

• Achieved 4% waste on local jobs with fewer than 5 colors and 2% on export jobs while working with CFL (2017).

• Reduced customer rejection rates to less than 1% for PET films while working at Uflex

(2016).

• Certified under Project Darwin for continuous process improvement while working at Constantia (2013-2015).

• Conducted and submitted a study on extrusion coating lamination vs. solvent-based lamination, comparing product-filled shelf life at room temperature vs. 50% humidity oven conditions (2013-2015).

• Submitted a study comparing bond strength in extrusion lamination vs. solvent-based lamination products.

• Successfully achieved retort lamination parameters on the Combi 3000 machine while working at CFL (2012).

Training and Certification

• Best Team Innovation and NPD Award for Nestle (PCR Kitkat 45gm) and Oman Foodstuff

(Tomato Paste). (2023)

• Completed TPM and safety training at Huhtamaki, UAE. (2018-2023)

• Received auditor training on BRC/IOP while working at Uflex (2016).

• Conducted customer satisfaction audits while working at Constantia (2013-2015).

• Trained as an internal auditor for ISO 9001, HACCP, and BRC-IOP while working at Huhtamaki, PPL (2001-2010).

• Qualified in material quality systems for P&G during tenure at Huhtamaki, PPL

(2001-2010).

• Evaluated insulating materials at ERDA while working at Jyoti Ltd. (1996-2001).

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