Customer Service Material Handler

Roula Achi

**** * ****** **, *********, PA ***** 484-***-**** **********@*****.***

Experience

BACKUP COORDINATOR INBOUND OUTBOUND NESTLE MAY2023-MAY2024 CHECK INFORMATION ABOUT TRACTOR FOR INBOUND AND OUTBOUND PUT IN CORRECT PLACE REPORTING TO SUPERVISOR ANY WRONG CASE PLANNING SPECIALIST GXO LOGISTICS NOV2020-NOV2023

• Responsible for ensuring operations workload is provided in a timely manner

• Reporting to operations on daily workload and productivity

• Work closely with management on reconciliation of old/stuck orders pending to be shipped

• Provided customer service to ensure orders shipped on time MATERIAL HANDLER XPO LOGISTICS JUNE 2020 – OCT 2020

• Responsible for receiving freight and locating to stock

• Adhered to all quality standards

EXECUTIVE & ACCOUNTING NESTLE JAN 2015–JAN 2017

• Monthly reporting for Damascus, Homs, transportation, Stock and insurance

• Assisted in supporting the management team and provided coverage in absence

• Moving stock between DC to achieve sales target

• Issued insurance contract for SKUs moving

• Participate in preparing the section’s yearly budget as per the company's goals and corporate objectives.

• Responsible on Damascus and Homs DC in all works CUSTOMER SERVICE NESTLE MAR2008–JAN2015

• Ensured implementation of all SOPs & reporting in a timely manner.

• Conducted daily review of O2C E2E process with GD & MH teams in respective DC & come up with action plan to resolve pending issue and report the agreed action plan in a daily basis after the meeting.

• Make random check for warehouse stock and report the results to the concerns persons in the DC & Head office.

• Apply the finance SOP's related to the payments & T&E process & report the exceptions to the concern’s persons in the Head office.

• Collect all types of payments from customers & sales team CUSTOMER SERVICE SUPERVISOR AT SYRIATEL CO – AUG 2000-MAR 2007

• Supervise POS daily workflow, distribute tasks and monitor staff's performance and randomly check related documents on daily basic

• Ensure that Management’s messages/notifications are shared and received in a timely manner.

• Lead, develop, and motivate team members to reach ultimate performance, and achieve Corporate, Department, and Unit objectives.

• Provide manger the necessary report

• Retraining all employee to reach the best performance.

• Building a healthy work atmosphere.

• Evaluate employees.

Skills & Abilities

• Work well under pressure

• Understand the business environment

• Show initiative

• Problem solving

• Advanced user of Microsoft Office

• Bilingual (English and Arabic)

Education

HIGH SCHOOL 1991 SYRIA

LEAD SKILL 2022 GXO UNIVITRSTY

MS EXCEL 2005 SYRIATEL ACADEMY

MS ACCESS 2005 SYRATIEL ACADEMY

SUPERVISOR SKILL 2005 SYRATIEL ACADEMY

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