Supply Chain Management / Operation Manager
Resume:
Thadeuz Jefferson
***************@*****.***
I am a highly motivated Manager with 10 years of experience leading teams to achieve exceptional results. Proven track record in implementing new processes and procedures, resulting in a 20% increase in operational efficiency and a 15% reduction in costs. Skilled in inventory management, customer service, and safety protocols, with a strong commitment to driving team productivity and achieving on-time delivery rates. WORK EXPERIENCE
Operations Manager
Keeco, LLC
01/2021– 05/2024
● Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness.
● Develop and implement a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment efficiency.
● Analyzed performance metrics and identified areas of improvement in customer service, leading to the implementation of new training programs and a 10% increase in customer satisfaction scores.
● Led and motivated a team of 20 employees to achieve a 98% on-time delivery rate and a 20% increase in productivity over one year.
● Responsible for managing quality, training, and process improvement resources to ensure continuous improvement, drive process consistency to best practices, enhance customer satisfaction and maintain compliance with regulatory requirements/company key objectives.
● Responsible for participation in inspection from outside agencies ( DOT,EPA,DHS, ISO and FDA).
● Ensure all operations members receive appropriate safety training. Department Manager
Eaton Lighting Solution
06/2015 – 01/2021
● Managed to develop and implement new safety protocols and procedures, resulting in a 30% reduction in workplace accidents and injuries.
● Developed and managed a budget of $5M, reducing operational costs by 15% through strategic vendor negotiations and process improvements.
● Collaborate with cross-functional teams to develop and implement new processes and procedures, resulting in a 20% increase in operational efficiency and a 10% reduction in order processing time.
● Established and maintained relationships with key vendors, promoting collaboration and optimizing procurement processes.
● Monitor inventory levels, forecast demand, and mix optimization to ensure proper stock levels.
● Review invoices, dispute discrepancies, and authorize payments.
● Maintain knowledge of compliance policies and processes.
● Ensure adherence to safety regulations and government policies. Operations Coordinator
Ceva Logistics
03/2010 – 06/2015
● Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards
● Developed and implemented a new customer feedback system, resulting in a 25% increase in customer satisfaction scores and a 15% increase in customer loyalty.
● Managed and coordinated daily operations for a team of 50 employees, achieving a 99% on-time delivery rate and a 20% increase in productivity over two years.
● Oversee and develop Drivers and transportation Associate through one on one coaching, directing through policies and procedures.
● Developed and implemented strategies to improve operational efficiency and reduce costs, resulting in a 15% reduction in operational costs and a 10% increase in order fulfillment efficiency.
SKILLS & COMPETENCIES
Inventory management
Performance analysis
Team leadership
Customer service improvement
Budget management
Vendor negotiation
Process improvement
Cross-functional collaboration
Safety protocol development
Customer feedback analysis
Operations coordination
Strategic planning
Time management
Problem-solving
Communication skills
COURSES / CERTIFICATIONS
Certified Logistics, Transportation, and Distribution (CLTD) 04/2019 APICS
Greenbelt Six Sigma Certification
01/2024
EDUCATION
Bachelor of Science in Industrial Sociology
University of Hawaii
Honolulu, HI
Character Witness / Reference
Ralph Santarilli - 626-***-**** - Regional Manager Ricardo Simmons - 909-***-**** - Breakbulk Manager Maurice Townsend - 951-***-**** - Facility Manager Donnie Edwards - ( 951 ) 662 - 9221 - Sr. IT Specialists
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