Customer Service Sales Associate

RUPALI SANGAR

***** ******* **, ******** ****, CO 720-***-****

SANGAR ********@*****.***

SUMMARY

SEEKING A CUSTOMER SERVICE POSSITION WHERE I CAN LEVERAGE MY COMMUNICATION AND PROBLEM-SOLVING SKILLS TO PROVIDE EXCEPTIONAL SERVICE TO CUSTOMERS AND CONTRIBUTE TO THE GROWTH OF THE COMPANY. BY UTILIZING MY MULTITASKING AND CONFLICT RESOLUTION SKILLS, I AIM TO EXCEED CUSTOMER EXPECTATIONS AND DRIVE CUSTOMER LOYALTY. Experience

SPIRIT OPERATIONS AGENT 2022-PRESENT

• MADE SURE FLIGHTS LEFT ON TIMELY MANNER

• RECORDED FLIGHT INFORMATION FOR FLIGHT AUDITS

• WAS THE HEART OF THE OPERATION THAT MADE SURE ALL AREAS RAN SMOOTHLY TOGETHER AND COMMUNICATED EFFECTIVELY ENSURING NOTHING WENT WRONG

• HAD GREAT CUSTOMER SERVICE CHECKING IN GUESTS AND BAGS, AND HELPING GUESTS WITH ANY QUESTIONS THEY HAD

WALMART ASSOCIATE OCTOBER 2021-2022

• SALES ASSOCIATE

• HANDLED A SINGLE DEPARTMENT BY MAKING SURE PRICES WERE CORRECT ISSUING ANY PRICE CHANGE ON SHELF LABLE, AND KEEPING DEPARTMENT CLEAN

• STORE LEAD AND COACH APPRECIATED MY HARD WORK AND DEDICATION

• GUIDED MY TEAM WHEN THEY HAD A QUESTION AND EFFECTIVELY ORGANIZED THEM TO GET WORK DONE IN A TIMELY MANNER.

CERTIFICATIONS

SPIRIT AIRLINES 2023

OPERATION AGENT (OPS) GROUND SECURITY COORDINATIOR (GSC) COMPLAINT RESOLUTION OFFICIAL (CRO) GUEST SERVICE AGENT (GSA) EDUCATION

MASTER'S DEGREE AIRLINE TOURISM AND HOSPITALITY MANAGEMENT 2019 BACHELOR'S DEGREE HONORS IN ENGLISH 2017

Major: Mathematics Minor: Computer Science

SKILLS & ABILITIES

• MULTI-TASKING, ORGANIZED, EFFICIENT, AND ACCURATE

• PROBLEM SOLVING

• STRONG VERBAL AND WRITTEN COMMUNICATION

• LEADERSHIP

• ABILITY TO WORK INDEPENDENTLY

• CONFLICT RESOLUTION

• ABILITY AND WILLINGNESS TO LEARN

REFERENCES

UPON REQUEST

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