Front Desk Customer Service
Resume:
REISS PATEL
Lexington, South Carolina 29073
*****@**********.***
WORK EXPERIENCE
Comfort Suites Columbia, South Carolina
Manager November 2021 - Current
● Handle the front desk budget and order office supplies as needed.
● Compile occupancy reports and financial information for the general manage.
● interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
● Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
● Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction Bitcoin Depot Columbia, South Carolina
Business Development August 2021 - Current
● Researching, planning, and implementing new target market initiatives
● Developing quotes and proposals for prospective clients
● Pursuing leads and moving them through the sales cycle
● Researching prospective accounts in target markets Hawthorn Suites By Wyndham Columbia, South Carolina Manager December 2018 - November 2021
● Participated in training, hiring and documenting of all departmental staff.
● Maintained scheduling and payroll for the associates.
● Followed up with all guest comment cards via email or telephone.
● Responsible for monthly meetings, inventory, ordering supplies, balancing checkbook, training and discipline of all associates.
CENTAURUS FINANCIAL Columbia, South Carolina
Information Technology Intern August 2018 - December 2018
● Managed, maintained and upgraded over 120 workstations connected to a domain.
● Diagnose and repair workstation with hardware and software issues.
● Maintained a program to control user web access.
● Installed and configured computer hardware, software, systems, networks, printers and scanners CLOVERLEAF SUITES Columbia, South Carolina
Front Desk Agent May 2018 – December 2018
● Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
● Resolve guest complaints, and other queries.
● Answer inquiries pertaining to hotel services, guest registration, travel directions, and, make recommendations regarding shopping, dining, or entertainment.
● Plan, schedule and supervise the work of teammates. SUBURBAN EXTENDED STAY Columbia, South Carolina
Front Desk Supervisor July 2017 – May 2018
● Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints.
● Coordinated front-office activities of hotels or motels, and resolved problems.
● Participated in financial activities such as setting of room rates, establishment and the allocation of funds.
● Performed marketing and public relations activities. LEASILY Co. Columbia, South Carolina
Web Development Intern July 2016 – January 2017
● Improved structure and design of the website.
● Developed and maintained a customer facing WordPress website.
● Performed market research and competitive analysis as a first hire.
● Collaborated with the founder and other teammates to launch the minimum viable product. EDUCATION
UNIVERSITY OF SOUTH CAROLINA Columbia, South Carolina Expected graduation, December 2022
● Coursework in Hospitality Management
● Member of Indian Culture Exchange(ICE) at University of South Carolina IRMO HIGH SCHOOL Columbia, South Carolina
High School Diploma, June 2017
● Member of Future Business Leaders of America (FBLA)
● Member of D5 Robotics
ADDITIONAL SKILLS
● Autodesk
● Windows, Unix and Linux
● Adobe Suites
● Microsoft Office
● Hotel Management Software
● HTML, CSS, PHP and JavaScript
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