Sales Associate Data Analysis
Resume:
Employment history
District Manager Oct **** - Present
Ace Cash Express at Tampa
Store Manager Aug 2013 - Oct 2023
Ace Cash Express at Miami, FL
Sales Associate Feb 2013 - Aug 2013
Ace Cash Express at Miami
Education
Bachelor's Degree in Business Administration Aug 2008 - May 2012 Barry University at Miami
Skills
Bilingual -Fluent English & Spanish Team Leadership Strategic Planning Budget Management
Conflict Resolution Data Analysis
Customer Engagement Coaching
Mentoring Employee Onboarding
Business Development Customer Retention
Team Building Problem Solving
Gamaliel Diaz
Manager with 11+ years of experience in driving operational excellence and strategic growth. Adept in team leadership, budget management, and data analysis, with a proven record of enhancing revenue and customer satisfaction. Passionate about fostering professional development and implementing innovative initiatives to achieve measurable results. 1239 Caladesi Dr, Wesley Chapel, USA, 33544
****@*****.***
Oversee daily operations across 10+ locations, ensuring compliance and efficiency. Implement strategic initiatives that boost revenue and customer satisfaction, while maintaining budget. Lead and mentor a team of managers, fostering professional growth and collaboration. Set clear performance expectations and goals for team members with company objectives. Regularly monitor and evaluate employee performance, and providing constructive feedback.
Conduct one-on-one meetings to review progress, address challenges, and enforce accountability through structured performance improvement plans. Partnering up with HR to handle disiplinary actions when necessary, maintaining a fair and consistent approach. Screening resumes, evaluating candidates, and managing the end-to-end hiring process from interviewing to extending job offer. Managed P&L responsibilities and analyzed performance metrics to identify areas for improvement and drive measurable results. Acting as a liaison between branches and headquarters to ensure operations run smoothly adhering to company policies Managed store daily operations, including staffing, scheduling, and ensuring adherence to company policies. Led a team of employees, improving staff retention and reducing turnover. Fostering high-performance culture focused on customer satisfaction. Trained employees for the district and led sales classes to improve performance in the entire district Achieved and exceeded sales targets by implementing effective sales targets and staff coaching. Analyzed store performance metrics through P&L to identify areas for improvement Developed and maintained strong customer relationships, increasing repeat business and customer retention. Partner every year since 2013 with National Breast Cancer foundation and Alex Lemonade to raise over 3k for each foundation. Top store in district for 8+ years. Assisted customers with product selection, leading to increased sales and customer satisfaction. Processed transactions efficiently, reducing wait times and improving store efficiency. Resolved customer complaints promptly, enhancing store reputation and customer loyalty.
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