System Administrator It Infrastructure
Resume:
Viramani Raja
System Administrator
Contact
Bommanampalayam
Coimbatore-641046
*********@*****.***
Objective
Windows system administrator with 7 years of experience and planning, installing, configuring, and optimizing IT infrastructure for high availability and performance. Knowledge is applied to create and deliver solutions that contribute to business growth, organizational development, and network optimization. Education
Bharathiar University
Coimbatore
Master Of Computer Applications
GPA-72
Key Skill
Windows Operating System.
Troubleshooting and diagnosis.
Support Ticketing System.
Hardware and Application.
Installations.
End-user support.
Data Security.
Installation and repair.
Laptop Servicing.
CCTV.
ESSL Installation.
Certifications
Microsoft Certified: Azure
Fundamentals (AZ-900)
Languages
Read and Write –English and
Tamil.
Interest
Playing Sports activity.
Roles and Responsibilities
Regularly check system logs, CPU usage, memory usage, and network performance to ensure optimal functioning.
Apply updates and patches to enterprise applications.
Ensure the stable operation of the computer networks.
Outlook Express configuration, backup, maintenance of assets of PCs and laptops.
Set up and manage employee accounts, permissions, email, antivirus, VPN access, and other services.
Provide technical assistance and remote computer or network support to end users.
Repair, upgrade and configure desktop computers, Laptops, servers and various office peripherals.
Support and maintain company data and technological infrastructure.
Create new user accounts and change or delete existing accounts per request.
Support with Onboarding and Offboarding Employees.
Manage user accounts, permissions, and access rights to ensure appropriate access to resources.
Implement security best practices in system configurations to protect against unauthorized access.
Checking on server and Firewall health and report.
Software Deployment and Updates.
Data Backup and Recovery.
Worked on Service Now ticketing tools to handle System related issues.
Handling Support processes and responsible for SLA and Change Management.
Plan and execute system upgrades to improve performance and functionality.
Usage of Server and Firewall reports.
Regularly review and update configurations to adapt to new security threats.
Maintain Sophos End-point Security in all systems and servers.
Managing license details for software’s and office 365, servers, firewalls.
Diagnose hardware and software faults and debug operating systems.
Upgrade patching of systems with new releases and models time to time.
Monitor performance and maintain systems according to requirement. Experience
IT Admin-Astra Engineering Consultants Pvt Ltd, Coimbatore (Feb-2024-Still)
Analyse the organization’s network and system requirements.
Install and maintain network servers and operating systems to ensure backup copies of all files are securely stored at a specific location.
Troubleshoot problems with network devices and perform updates when required.
Install, configure, and maintain servers, workstations, routers, switches, firewalls, security tools, and related infrastructure.
Administer and maintain end-user accounts, authentication, and permission rights.
Manage security solutions, such as anti-virus, firewall, and intrusion detection systems.
Set up new user accounts managed and maintained file servers and storage.
Monitor network performance and troubleshoot connectivity issues.
Set up and manage employee accounts, permissions, email, antivirus, VPN access, and other services.
Perform system backup, recovery, and upgrade procedures.
Diagnose hardware and software faults and debug operating systems.
Handled Support processes and responsible for SLA and Change Management.
Assign the groups admin role to users who need to manage all groups’ settings across admin centers, including the Microsoft 365 admin center portal.
Install and maintain network servers and operating systems to ensure backup copies of all files are securely stored at a specific location.
Troubleshoot problems with network devices and perform updates when required.
Resets passwords, manages service requests, and monitors service health. Password admins are limited to resetting passwords for users.
The user management admin can’t delete a global admin, create other admin roles, or reset passwords for global, billing, Exchange, SharePoint, Compliance and Skype for Business admins.
Installed software and hardware components of firewalls and managed day-to-day operations and performed regular maintenance through upgrades and patches.
Responsible for Supporting and administrating firewall environments in line with IT security policy.
Managed day-to-day storage equipment administration to promote optimal system asset application.
Generated reports outlining network performance, costs and downtime issues.
Creating user mail ids and Distribution List Office 365 portal and maintain the account details.
Managing license details for software’s and office 365, servers, firewalls.
Maintain Sophos End-point Security in all systems and servers.
Creating SSL-VPN remote access for Sophos firewall.
Handling Support processes and responsible for SLA and Change Management.
Optimize operating system performance and ensure compatibility with applications.
Onboard new employees by creating user accounts and assigning necessary permissions.
Regularly review and update configurations to adapt to new security threats.
Enforce security policies and procedures to safeguard information assets.
Use security tools and practices to detect, prevent, and respond to security incidents.
Quickly diagnose and resolve system issues and outages to minimize impact.
Worked on Service Now (SNOW) ticketing tools to handle System related issues.
Created and Managed Virtual Machines using Azure Cloud and Hyper-V.
Managing VirtualBox and install windows OS and Ubuntu OS.
Manage and maintain company-wide Symantec anti-virus/malware system.
Perform regular maintenance tasks to keep systems running smoothly.
Update hardware and software as needed to prevent obsolescence.
Assist users with password resets to maintain access security.
Plan and execute system upgrades to improve performance and functionality.
Ensure compatibility and stability during and after upgrades. Desktop Support Engineer-Texila Educare Healthcare and Technology Enterprises Pvt Ltd, Coimbatore (April-2021 to Oct-2023)
Manages computer systems and networks within an organization, including hardware and software configuration, monitoring performance, and troubleshooting issues.
Handled Support processes and responsible for SLA and Change Management.
Identify user issues, diagnosing problems and delivering workable solutions via phone and Email or Remote support.
Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner.
Assign the groups admin role to users who need to manage all groups’ settings across admin centers, including the Microsoft 365 admin center portal.
Managed day-to-day operations and performed regular maintenance through upgrades and patches.
Responsible for Supporting and administrating firewall environments in line with IT security policy.
Generated reports outlining network performance, costs and downtime issues.
Managed day-to-day storage equipment administration to promote optimal system asset application.
Creating user mail ids and Distribution List Office 365 portal and maintain the account details.
Managing license details for software’s and office 365, servers, firewalls.
Maintain Sophos End-point Security in all systems and servers.
Creating SSL-VPN remote access for SonicWALL firewall.
Handling Support processes and responsible for SLA and Change Management.
Worked on Service Now ticketing tools to handle System related issues.
Implement and manage IT policies and procedures to ensure compliance and security.
Managing tickets (creating, updating, and tracking them throughout their lifecycle).
Support with customer or end-user reports an issue or requests through a web portal, email, phone, chat.
Organize and maintain file systems to monitor and track user complaints and problems.
Regularly check system logs, CPU usage, memory usage, and network performance to ensure optimal functioning.
Schedule and manage regular backups to prevent data loss.
Conduct regular security audits to identify vulnerabilities and ensure compliance with security policies.
Provide technical assistance to end-users for hardware, software, and network-related issues.
Troubleshoot and resolve system problems to minimize downtime.
Manage user accounts, permissions, and access rights to ensure appropriate access to resources.
Set up new hardware, including servers, workstations, and peripheral devices.
Install and configure operating systems, applications, and software updates.
Oversee the functionality of network components such as routers, switches, and firewalls.
Ensure network file systems are correctly configured and accessible to authorized users.
Develop and implement backup strategies to safeguard critical data.
Create and maintain disaster recovery plans to ensure quick recovery from data loss events.
Install, update, and maintain operating systems across all devices.
Optimize operating system performance and ensure compatibility with applications.
Onboard new employees by creating user accounts and assigning necessary permissions.
Ensure new users have access to the tools and resources required for their roles.
Maintain network infrastructure to ensure reliable and secure connectivity.
Troubleshoot and resolve network issues to maintain uptime.
Regularly update firmware and software to protect against vulnerabilities.
Test and deploy patches to minimize disruption to users.
Regularly review and update configurations to adapt to new security threats.
Enforce security policies and procedures to safeguard information assets.
Quickly diagnose and resolve system issues and outages to minimize impact.
Use documentation to ensure continuity and facilitate troubleshooting.
Ensure documentation is accessible and useful for all team members.
Implement password policies to enhance security. Tech Support Engineer-Phoenix Technologies, Coimbatore (June-2017 to April-2021)
Operating System Installation and Basic Setup Configuration.
Technical Support and Customer Service and Troubleshooting Problem Solving.
Network Administration and Maintenance
Hardware and Software Installation and Configuration
Configuring Firewall and Security Management and Mobile Device Management
Support of server Hardware, operating systems, Microsoft application software and Peripherals, Windows, Linux, Servers.
Outlook Express configuration, backup, maintenance of assets of PCs and laptops.
Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting. Manage all the inventory of PCs.
Creation and management of Domain and user accounts as well as assign access rights and permission to use the internet facility.
Managing & Monitoring Network & Coordinate with Vendor.
Responding to user inquiries.
Provided the Remote support Net meeting using the following software Team viewer, Ultra Viewer, Any desk Remote Software.
Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.
Manages and maintains an organization’s network infrastructure, including configuring network devices, monitoring performance, implementing security measures, and troubleshooting.
Performed configuration testing of antivirus software in a networked environment.
Completed password changes and supplied active directory support.
Use computer systems and software suites to create useful and comprehensive reports for management and record-keeping.
Organize and maintain file systems to monitor and track user complaints and problems.
Handle software and hardware installation and updates alongside the support team when required.
Maintain and update the IT infrastructure, including hardware, software, and security protocols.
Responsible for complete installation of CCTV surveillance systems.
Supervised for cabling and making of patch cords e.g. straight cables & cross cables.
Provided basic support networking issues.
Managing tickets (creating, updating, and tracking them throughout their lifecycle).
Troubleshooting issues to identify root causes accurately.
Escalating all the requests that can't be solved at their tier.
Support with customer or end-user reports an issue or requests through email, phone, chat, or social media.
Setup user accounts, configure outlook email accounts, maintaining computer software/patches, keeping systems/networks virus-free.
Regularly check system logs, CPU usage, memory usage, and network performance to ensure optimal functioning.
Schedule and manage regular backups to prevent data loss.
Conduct regular security audits to identify vulnerabilities and ensure compliance with security policies.
Provide technical assistance to end-users for hardware, software, and network-related issues.
Customer based Installing network infrastructure. Declaration
I, Viramani, hereby declare that the information given above is true to the best of my knowledge. Yours Sincere,
R. Viramani
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