Customer Service Call Center

Katrina Delancy

Lawrenceville, GA *****

Cell: 404-***-****

E-Mail: *******.*******@*****.***

Summary

High-energy Telemarketer with two years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.

Telemarketer with more than two years' experience in a flourishing call center. Exceptional sales and customer service skills. Goal-driven, energetic and proficient in computers and dialing software.

Skills

Consumer behavior

Performance-driven

Product and service understanding

Warm calling

Script use

Inbound and outbound calls

Scheduling

Documentation

Customer service

Quality assurance

Recordkeeping

Experience

September 2020 to Current

Insight Global

Customer service agent

Answering calls for

United healthcare

Signing clients up for the covid-19

Vaccine and also for the antibody treatments if they would have contracted covid-19.

January 2016 to Current

Amazing Southern Girls Health Care Snellville, GA

Certified Nursing Assistant

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Documented activities and recorded information in EMR system.

Documented patient intake and dietary requirements and assisted with feeding.

Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Used mobility devices and Hoyer Lifts equipment to carefully and transport patients.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

August 2018 to July 2019

Wendover Corporation Darby, PA

Outbound Telemarketer

Achieved sales targets on Number basis by signing clients up for services and overseeing Time and Date of new office move.

Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Contacted private individuals or businesses by telephone to solicit sales.

Provided timely, courteous and knowledgeable responses to information requests.

June 2018 to January 2019

National Kidney Foundation Of Georgia Lawrenceville, GA

Call Pick uP for National Kidney Foundation

Telephone calls to ask if they would like to donate used items or anything that they would like to use as a donation to the kidney cause.

Very polite customer service

Making sure all information was correct for the pickup

Education and Training

January 1990 Indian River Community College Fort Pierce, Fla

Nursing Aide Certification Nursing Assistance

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