Used Car Customer Service

GEORGE CHARALAMPOUS

Palos Hills, IL ***** 1-708-***-**** ***********@*****.***

Professional Summary

Collaborative Used Car Director with strong business acumen and 15 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets.

Skills

• Managing operations

• Customer Relationship Management

• Team Collaboration

• Customer Service

• Inventory Management

• Problem-solving abilities

Work History

Used Car Manager 02/2024 - 09/2024

Napleton Downtown Chicago – 2720 S Michigan Ave, Chicago Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.

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• Managed inventory effectively for optimal turnover rate and profitability. Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.

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• Streamlined internal processes to improve efficiency in daily workflow and increase overall productivity levels. Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.

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Inventory Director of US Operations 05/2021 - 01/2024 Leader Automotive Group – 1561 N Freemont St, Chicago

• Implemented advanced inventory tracking systems, significantly reducing manual efforts and errors.

• Developed strong relationships with suppliers, resulting in timely deliveries and better pricing options.

• Reduced stock obsolescence through proper monitoring of shelf life and proactive clearance initiatives. Oversaw 9 Dealership locations across the Chicago land region, ensuring consistent standards and procedures were maintained throughout the organization.

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Created an environment of accountability within the team by setting clear expectations and performance metrics for each member.

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Played an instrumental role in driving digital transformation within the organization by advocating for the adoption of modern inventory management tools and technologies.

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Used Car Director 06/2016 - 04/2021

Al Piemonte Ford & Nissan – 2500 W. North Ave, Melrose Park Analyzed market trends and adjusted inventory accordingly, maximizing profit potential and minimizing aged inventory risks.

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Streamlined inventory management processes, ensuring optimal levels of stock availability and reducing carrying costs for the dealership.

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Enhanced dealership reputation through consistent emphasis on ethical business practices and transparent communication with customers during transactions.

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• Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.

• Analyzed trade-in vehicle evaluations prior to sales agreements. Senior Sales Consultant 06/2013 - 06/2016

Napleton Valley Hyundai – 4333 Ogden Ave, Aurora

• Employed effective problem-solving techniques, increasing client satisfaction ratings. Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.

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• Exceeded sales targets by effectively managing a diverse portfolio of products and services.

• Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.

• Facilitated relationships with target accounts through implementation of proven networking methods. Senior Sales Consultant 02/2012 - 05/2016

INFINITI of Clarendon Hills – 415 E. Ogden Ave, Clarendon Hills

• Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.

• Provided exceptional customer service, addressing concerns promptly and professionally.

• Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.

• Boosted sales revenue by developing and implementing effective sales strategies.

• Organized and attended industry events, strengthening brand presence within the marketplace. Education

Associate of Arts: Business Administration And Management 05/1994 Moraine Valley Community College - Palos Hills, IL High School Diploma 06/1990

AMOS ALONZO STAGG - Palos Hills, IL

Volunteering to St Constantine & Helen Greek Orthodox Church & Saint Spyridon Hellenic Orthodox

• Special Events and Programs

• Community Outreach

• Facility Maintenance

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