unemployed

Alycia Moore

Huntsville, AL ***** 256-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with healthcare industry, call center, supervisory, and customer service experience. Able to provide direct one-on-one attention and additional services to individuals in need. Capable of providing client services, guidance, support, and advocacy in a professional setting.

§Accustomed to working with vulnerable populations.

§Communication skills necessary to take and relay detailed and accurate information.

§Demonstrate a high level of confidentiality and sensitivity to human service issues.

CERTIFICATIONS

Certified in First Aid and CPR

KEY QUALIFICATIONS

Case Management Program Management Social Services Interview Techniques Delivery of Services

Behavioral Health Medical Records Medical Terminology Insurance Verification

Assessments Vulnerable Populations Advocacy Cultural Diversity

HIPAA Compliance Interpersonal Professional Communications Community Resources Social Services Wellness

PROFESSIONAL EXPERIENCE

U.S. Post Office – Athens, AL 03/2023 – 05/2023

Temporary Rural Carrier Associate (RCA)

Organized, delivered, and collected mail along established mail route, and followed policies, procedures, and standards for customer service.

Made certain all mail was properly labeled with correct postage.

Maintained good relations with customers and stay familiar with postal laws, regulations, and products.

Madison Emergency Room – Madison, AL 11/2022 – 01/2023

Patient Registration Representative

Greeted, registered, and admitted patients, answered inbound calls, and responded to customer inquiries.

Verified insurance coverage, processed co-payments, handled discharge duties, and communicated effectively with team members and other departments.

Safeguarded patient confidentiality by making sure protected health information was secured.

Buffalo Wild Wings – Montgomery, AL 04/2021 – 06/2022

Server / Customer Service Associate

Trained new employees, upsold menu items, and accurately took and entered orders.

Delivered food and beverage items quickly and efficiently in a fast-paced environment.

Stayed familiar with menu items, advised patrons of specials, and answered questions.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

Worked as a team to meet and exceed guest expectations.

Lil Angels Child Daycare – Harvest, AL 10/2019 – 01/2020

Teachers Assistant

Answered incoming telephone calls, managed permission slips, accepted payments, filed paperwork, and handled records and attendance sheets.

Sent records to federal agencies, prepared and served meals, provided information, and supported development of children by encouraging curiosity and exploration.

Assisted instructor with activities, supervised children, and checked children in and out.

Shrimp Basket Restaurant – Madison, AL 09/2019 – 03/2020

Server / Trainer / Customer Service

Trained new employees, followed opening and closing procedures, provided information, and upsold products.

Answered inbound phone calls, rang up phone orders, greeted guests, and took and delivered food and drink orders.

Resolved customer concerns and communicated effectively with kitchen and bar staff.

Collected payments, processed credit card transactions, handled cash, and used point of sale system.

Appleton Afterschool Labs – Huntsville, AL 08/2017 – 10/2019

Child Care Provider

Cared for children ages 9-10 in after-school program, ensured safety, and helped with snack times.

Assisted with hygiene and checking children out to go home and communicated with parents and guardians.

Communicated with children, peers, and instructors, observed play activities, and helped with social development.

Provided feedback to parents regarding any concerning behavior.

Jim 'n Nick's Bar-B-Q Restaurant – Huntsville, AL 05/2018 – 05/2019

Server / Customer Service Associate

Trained employees, greeted guests, answered incoming calls, entered orders, and accepted payments.

Took food and drink orders and served meals in a friendly and timely manner.

Upheld professional attitude, service excellence, and high level of customer satisfaction.

Set up and cleaned dining room following established standards and guidelines.

Completed opening and closing duties and worked effectively in a team-oriented, fast-paced environment.

Alorica – Huntsville, AL 03/2015 – 04/2016

Floor Supervisor / Customer Service Representative – Call Center

Assisted representatives through difficult calls, upsold services, and handled and resolved escalated calls.

Answered inbound phone calls, updated information, reordered medication, and verified insurance coverage.

Tracked and entered orders, accepted payments, and arranged for billing.

Documented activity in customer accounts in an accurate manner, abided by HIPAA guidelines to safeguard private and confidential information, and followed policies and procedure.

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2020

Child Care Central (CCC) Education Center – Huntsville, AL

Health and Safety Basic 3rd Quarter 1-9 Child Abuse Mandated Course Child Abuse Mandated Reporters

TECHNOLOGY

Microsoft Office Applications – Excel, Word, PowerPoint

Type 36 WPM

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