Customer Service Sales Representative
Resume:
Craig Lamont Nettles Jr
Tolleson, Arizona
************@*****.***
**PROFESSIONAL**
Advanced Sales Representative with extensive knowledge in customer service, logistical shipping & receiving procedures, and sales. Goal-oriented and resourceful with a proven track record in fast-paced environments. Dependable and honest, with excellent problem-solving skills and a strong commitment to achieving targets.
**CORE COMPETENCIES**
- Exceptional Customer Service
- Logistical Operations
- Inventory Management
- Voice-picking Technology
- Order Processing
- Attention to Detail
- Effective Communication
- Team Collaboration
**PROFESSIONAL EXPERIENCE**
Sales and services Clerk
United States Postal Service
October 2022- July 2024
Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
Handle and process customer purchases and returns of products and services Perform passport duties
Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
Prolonged standing while interacting with customers
**Warehouse Floater**
Atlas Logistics, Tolleson, Arizona
April 2017 - April 2021
- Palletized pick orders utilizing Talkman voice-picking technology to enhance accuracy and efficiency.
- Followed detailed directions to identify catalog numbers, sizes, colors, and quantities of merchandise.
- Retrieved merchandise from shelves and staged items in appropriate locations for shipping.
- Ensured accurate labeling of pallets with necessary documentation to facilitate seamless shipping processes.
**Order Filler**
Walmart Logistic Center, Buckeye, Arizona
October 2016 - March 2017
- Received and unpacked incoming merchandise, verifying for damage and mislabeling.
- Utilized handheld tracking scanners to ensure precise inventory management and organization.
- Updated inventory records promptly while maintaining high standards of accuracy.
**Construction Laborer**
A.R. Mays Construction, Scottsdale, Arizona
June 2016 - July 2016
- Prepared construction sites by cleaning and ensuring the removal of hazardous materials.
- Assisted in pouring concrete and cement in designated areas according to project requirements.
- Dug trenches and ditches based on work plans to maintain workflow efficiency.
- Supported installation of sewer and drain pipes and performed regular maintenance on machinery.
**ADDITIONAL SKILLS**
- Smart and quick-thinking with the ability to adapt to changing situations.
- Strong organizational and time-management skills.
- Excellent interpersonal skills to foster positive relationships with clients and team members.
**REFERENCES**
Available upon request.
**Professional Experience**
**Sales Representative**
Cox Communications (DMS) -, AZ
May 2016 - July 2016
- Acted as a door-to-door authorized representative, promoting and selling communication products.
- Educated clients and potential customers about product features, benefits, and value propositions, highlighting technological innovations.
- Fostered strong relationships with peers and clients, enhancing customer loyalty and engagement.
- Pursued continuous product knowledge development to stay abreast of industry innovations.
- Set and consistently exceeded sales goals, demonstrating strong performance metrics.
**Sales Manager / Product Buyer**
International Rug Group - Goodyear, AZ
January 2016 - June 2016
- Specialized in selling exotic rugs while educating clients on product origins, craftsmanship, and artistic history.
- Conducted customer interviews to identify trends in color and style preferences, driving informed purchasing decisions.
- Managed merchandise procurement based on customer feedback and market analysis.
- Executed daily audits and reconciled invoices with inventory to optimize stocks and reduce discrepancies.
- Operated a 24-foot box truck for delivery and logistics purposes.
**Order Selector Associate**
Macy's Bloomingdale's Fulfillment Center - Goodyear, AZ October 2015 - January 2016 (Seasonal Employee)
- Operated stock picker 3500 and stand-up forklift, maintaining a 0% incident rate.
- Executed general warehouse operations, including loading, unloading, sorting, and moving products.
- Interpreted work orders and followed verbal instructions to complete assignments efficiently.
- Utilized both manual and powered material handling equipment in daily tasks.
**Objective**:
Dedicated and skilled laborer with extensive experience in construction, warehouse operations, and service management. Proven ability to safely handle heavy loads, operate machinery, and maintain compliance with safety regulations. Seeking to leverage my skills in a challenging role that values teamwork and efficiency.
**Experience**
**Construction Laborer**
Various Projects August 2014 - Present
- Climbed to heights and conducted work with proper safety restraints to ensure job site safety.
- Lifted heavy loads up to 70 lbs and navigated diverse construction job site terrains.
- Dug pits, trenches, and foundations as part of preparation for construction projects.
- Operated heavy machinery, including construction vehicles, while adhering to safety protocols.
- Identified utility lines to prevent damage and ensure safe digging practices.
- Performed setup and cleanup tasks at job sites, ensuring organization and efficiency.
- Directed traffic when necessary to ensure the safety of pedestrians, motorists, and work crews.
- Back-filled trenches and pits as needed, contributing to project completion.
- Provided labor support for specialty crews, enhancing team productivity.
- Conducted general maintenance of construction equipment and vehicles.
**Warehouse Associate**
Home Depot RDC Tolleson, AZ October 2011 - September 2013
- Received a minimum of 350 cartons per hour and palletized items accurately using an R.F scanner.
- Responsible for receiving freight into the company data system and moving stock to production areas.
- Ensured adherence to all safety requirements and regulations in compliance with OSHA standards.
- Maintained cleanliness and organization of the warehouse to optimize operational efficiency.
**Service Manager**
Chipotle Mexican Grill Buckeye, AZ April 2009 - September 2011
- Delegated tasks to crew members, ensuring that store operations were efficient and timely.
- Managed store opening and closing procedures, guaranteeing compliance with State and Federal Health Code requirements.
- Conducted cash drawer counts and transported deposits to the bank, enforcing financial integrity.
- Counted inventory and coordinated food placement to maintain stock levels and minimize waste.
**Skills**
- Heavy machinery operation
- Construction site safety protocols
- Warehouse management and logistics
- Team leadership and delegation
- Inventory control and management
- Strong communication and interpersonal skills
**References**
Available upon request.
*Job Responsibilities*
- **Order Management**: Ensure efficient processing of orders.
- **Customer Satisfaction**: Conduct weekly and monthly audits to maintain high-quality customer service for every.
- **Complaint Resolution**: Actively listen to and resolve customer complaints.
- **Personnel Management**: Hire and train staff, providing ongoing guidance and support.
- **Scheduling**: Plan and prepare work schedules to optimize team performance.
- **Policy Implementation**: Implement corporate and departmental policies effectively.
- **Performance Evaluation**: Regularly evaluate employees' job performance to ensure alignment with company standards.
### Education:
**Current**
-Academy of the Arts
-Bachelors degree in Fashion Design
-San Francisco, California / online
-Starting February 2025
- **High School Diploma**
- Skyline West Prep, Peoria, AZ
- Attended from 2003 to 2006
- Information Technology Program at Penn Foster College, Philadelphia, PA
- Enrolled since March 2015 to March 2016
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