Customer Service Operations Manager

*** ******** **. ***. *** Cape Canaveral, FL *****

863-***-**** **********@*****.***

Robert Burgess

Objective

To obtain sales and/or warehouse position with a professional company that has growth potential so that I may use my excellent sales, strong organizational skills, customer service abilities, and ability to work well with people.

Experience

01/2014 – 06/11/2021 Lansing Building Products Melbourne, FL Branch Operations Manager

HR / Payroll / Banking / Check Book

Runs on reports

Oversee Warehouse Manager on Inventory

Orders Materials as needed

Orders Office Supplies

Prepare for branch sales promotions with customers (cleaning, ordering food, giveaways)

Interact extensively with customers, answering questions & recommending products that meet their needs.

Inside sales: call on existing accounts and generate new business in building products

Operate sit down forklifts and 4 directional forklift certified

Increased Patio Sales from Zero to 75,000 a month with an average margin 29%

Commended for excellent consultative sales and customer service skills

Maintains Company’s Computer Testing and Work Shops Requirements

Maintains a Class B CDL

04/2010 – 08/2013 Creative Aluminum & Steel Apopka, FL Operations Manager / Sales / Driver

Receive, Validate, and store incoming shipments

Package and label shipments, Load shipments on trucks

Interact extensively with customers, answering questions & recommending products that meet their needs.

Outside sales: call on existing accounts and generate new business in aluminum construction

Operate sit down forklifts and 4 directional forklift, daily maintenance for machines

Negotiate pricing with customers and vendors

Commended for excellent consultative sales and customer service skills

Deliver orders to customers all over the state of Florida 11/2008 – 02/2010 Patriot Screens Zephyrhills, FL

Outside Sales / Repair / Installer

Scheduled leads from homeowners inquiring on aluminum screen enclosures, meet with homeowner to discuss the options of enclosures, close the deal and get signed contracts

Repair jobs that did not pass inspections, communicate with county to comply with code

Work with county on permits and inspections

Work with installers as needed, installing the screen enclosures 11/2007 – 10/2008 C L Mattson Construction Apollo Beach, FL Sales / Construction Manager

Contact construction leads, Set appointments for me to meet and discuss their requirements

Prepare quotes and contracts, organize material to job site from start to finish

On job site manager for installers

Gained practical, hands-on knowledge of all aspects of home construction in aluminum 08/2004 – 11/2007 Lightning Aluminum Temple Terrace, FL Sales / Superintendent

Supervised crews of up to 17 master aluminum structure and general laborer personnel

Estimated project costs, performed take –offs and developed project proposals working directly with the General Contractor

Organizing job sites, developing schedules, maintaining quality control, ensuring projects were completed and passed code inspections

07/1989 – 07/2004 Ashe Industries Tampa, FL

Warehouse Operations Mngr. / Inside Sales

Manage over 40 employees, drivers & warehouse employees

Sold products via the telephone and in person contact, prospecting for new accounts or utilizing existing account base. Served as key in house contact for customer / customer service sales inquires and technical concerns. Supported outside sales representatives.

Manages and controls storage and distribution activities of the company to ensure maximum utilization of facilities.

Administers operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.

Ensures products, parts, or supplies are shipped, distributed, or received in an efficient manner.

Inspects physical condition of warehouse and equipment and prepares work order for repairs and requisitions for replacement of equipment.

Works with director in ensuring coordination of warehouse activities such as production, sales, records control, and purchasing departments.

Takes precautions to secure warehouse contents against loss. Evaluates inventory on hand.

Recognized as the “go to guy” for the resolution of customer conflicts and related concerns.

Demonstrated stellar communication and negotiation skills through sales closings of premium accounts, preparation of quotes, the generation of new business, and the resolution of problem accounts.

Received a Class B CDL, so I could deliver orders to customers when needed

Production on machines, process material through machine to produce aluminum products for orders as specified.

Order entry, invoicing, inventory, purchasing, pricing on the system, Eclipse. 1985 - 1987 Armwood High School Seffner, FL

General Education

High School Diploma

1995 - 1996 Ringlift of Tampa / DOT Tampa, FL

Certifications

Fork Lift Certification

Four Directional Fork Lift Certification

Class B CDL

References are available on request.

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