Customer Service Call Center

CT

CHRISTINE THAMES

*************@*****.*** 762-***-**** Lithonia, Ga 30058

Dependable and punctual Housekeeper who works well with others and believes in working hard to satisfy each customer. Over 5 years in commercial cleaning. Housekeeper versed in executing multiple tasks in a fast paced environment. Friendly and effective when working with a wide range of personalities. Core Qualification Customer- oriented Organized Exceptional time management Hardworking Hospitality background Interior and exterior cleaning Restroom detailing Chemical cleaning Physically strong

prep cook

Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Customer Service

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Enthusiastic Housekeeping Supervisor offering

[Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Critical Thinking

Attention to Detail

Teamwork and Collaboration

Interpersonal Communication

Good Telephone Etiquette

Multitasking Abilities

Organization and Time Management

Flexible and Adaptable

Self-Motivated

Excellent Communication

Data Entry

Labor Staffing Inc. Atlanta, GA

Housekeeping Supervisor

12/2022 - 02/2023

Verified each completed room against standard plans to maintain consistency.

Practiced safe work habits and wore protective safety equipment. Reviewed employee performance and devised improvement plan to achieve goals.

Checked inventory for required supplies and made lists for needed cleaning products.

Impact Staffing Norcross, GA

Temperature Taker

04/2021 - 04/2022

Obtained temperatures of visitors and employees at entry of facility and asked screening questions.

Loews Atlanta Hotel Atlanta, GA

Cafeteria Manager

01/2020 - 12/2021

Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards. Planned nutritionally-balanced menus for students by studying current dining trends.

Inspected kitchen appliances, equipment and work areas to verify Summary

Skills

Experience

functional operation and cleanliness.

Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Oversaw food preparation and monitored safety protocols. Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines. Verified prepared food met standards for quality and quantity before serving to customers.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. Marriott International, Inc. Stone

Mountain, GA

Cook2

04/2018 - 01/2020

Assisted chef with planning easy but elegant appetizers to spark customer interest.

Prepared food items in compliance with recipes and portioning control guidelines.

Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Tasted, smelled and pierced food with fork to verify sufficient cooking. Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business. Transitioned between breakfast and lunch service.

Communicated closely with servers to fully understand special orders for customers.

Seasoned and cooked food according to recipes or personal judgment and experience.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Labor Staffing Inc. Stone Mountain, GA

Prep Cook

08/2017 - 04/2018

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Managed opening and closing shift kitchen tasks.

Maintained food safety and sanitation standards.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Concenrix Norcross, GA

Customer Service Representative

02/2016 - 05/2017

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Collaborated with servers to collect information about specific customer desires and dietary needs.

Managed opening and closing shift kitchen tasks.

Maintained food safety and sanitation standards.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information.

Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.

Recorded account information to open new customer accounts. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Recommended products to customers, thoroughly explaining details. Sought ways to improve processes and services provided. HOUSEKEEPING GEORGIA REGIONAL

HOSPITAL ATLANTA

Hand

09/2006 - 04/2013

Dusted and wiped clean office furniture, fixtures and window sills.Stripped floors using electrical cleaning equipment.Emptied and cleaned all waste receptacles.Spot cleaned carpets using industrial carpet cleaner.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Informed supervisor when supplies were low.Stocked room attendant carts with supplies.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. STARCHILD RECORDING STUDIO

RECEPTIONIST

01/1998 - 04/2006

Handled and distributed all incoming and outgoing mail.Wrote and distributed meeting minutes to appropriate individuals.Open, read, and wrote answers to routine letters.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Approved travel expenses and reimbursement requests.Verified that information in the computer system was up-to-date and accurate.Successfully established effective systems for record retention by creating database for daily correspondence tracking. TRANSPORTER MASS GENERAL

HOSPITAL

01/1984 - 04/1986

Transported patients to different areas of the hospital along with specimen and lab reports

CUSTOMER SERVICE, TELLE'TRON

10/1983 - 07/1985

Properly directed inbound calls in phone queues to improve call flow.Trained staff on how to improve customer interactions.Built customer loyalty by placing follow-up calls for customers who reported product issues.Developed effective relationships with all call center departments through clear communication.Maintained up-to-date records at all times. Madison Park High

High School Diploma in Business

1982

Roxbury Crossing MA

UEI COLLEGE Stone Mountain, GA

Some College (No Degree) in MEDICAL BILLING AND CODING Education and Training

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