Medical Billing and Customer Servide

NAOMI KILPATRICK

**** ********* *****, ***** ** *9365 · 707-***-****

**************@*****.***

EXPERIENCE

MAY 2024

REMOTE CALL CENTER AGENT, PERCEPTA

Took calls and handled inquiries for Ford customers; utilized multiple in-house data systems

JAN 2011-MAY 2024

Volunteering, home-based education

JAN 2010 – JAN 2011

MANAGER OF MEDICAL BILLING, PAIN AND SPINE MANAGEMENT

Processed radiology, pain and spine and small surgery billing and payments with Medicare, Medicaid and private insurance; extensive knowledge of ICD-9 and CPT-4 codes; patient bill collection

MARCH 2004 – NOV 2007

MEDICAL BILLER, RSI, INC.

Durable medical equipment billing; handled multiple clients in different states with varying insurance regulations; checked other billers’ work for errors; fastest processing rate at company

JULY 2002 – OCT 2003

MEDICAL BILLER, IMMIX MANAGEMENT SVCS

Determined correct ICD-9 and CPT-4 coding based on doctors’ reports

JAN 2002 – JULY 2002

FRONT DESK AGENT, FLAMINGO HOTEL RESORT & SPA

Customer service, provided dining recommendations/reservations

APRIL 2000 – JAN 2002

FRONT DESK SHIFT SUPERVISOR, BEST WESTERN

Phone and computer guest reservations; balanced cash register for end-of-day money drop

EDUCATION

2004-2007

GREENVILLE TECHNICAL COLLEGE

Criminal justice courses, 4.0 GPA, Dean’s List

2000-2002

SANTA ROSA JUNIOR COLLEGE

General education for transfer, 4.0 GPA, Dean’s List

SKILLS

Proficiency in multiple types of hotel check-in system and medical billing software

Extensive customer service and front office/clerical training

Coordinating hotel events

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