Health Insurance Case Management

Melissa A. Valente Business Administration Professional

********@*********.*** LinkedIn 516-***-**** Centereach, NY 11720

Proven business leader with extensive business administrative experience and problem-solving skills. Analytical professional, exceptionally well organized and resourceful, with working legal fortitude and a solid academic background in medical administration. Collaborative communicator continually focused on building relationships and promoting synergy across business lines and cross-functional organizations, leading to positive change, cohesive, comprehensive business approaches and enhanced profitability. Seeking a new role within the medical field. Areas of Expertise include:

Strategic Business Planning

GE Centricity Business

Communication & Collaboration

Account & Case Management

Sorian Allscripts MS Office

Project & Program Management

Medical Management Transcription

ICD 10 Codes

Staff Training & Leadership

Patient Scheduling

Risk Mitigation & Problem Resolution

Professional Experience

Stony Brook Community Medical, PC Port Jefferson, NY March 2024 to August 2024

Secretary New York Pulmonary

Confirmed appointments in SPM and Athena for new and existing patients

Performed health insurance verifications for patients

Liaison between departments and ensuring proper communications and practices

Greeted patients and assisted during the check-in/check-out process

Supported doctors and staff with additional assignments

Maintained confidentiality and privacy protocols in accordance with company policies and HIPAA requirements

Fostered excellent patient relations and patient rapport; assembled, compiled & maintained patient records and charts

Rheumatology Associates Port Jefferson, NY May 2023 to March 2024

Secretary

Confirmed appointments in EMD’s for new and existing patients

Performed all health insurance verification, filing, and office administration

Greeted clients and assisted during the check-in/check-out process

Practiced confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements

Maintained excellent patient relations and patient rapport; assembled, compiled & maintained patient records and charts

PrimeTime Title Agency Hoboken, NJ 2017 – 2018 2019 – March 2023

Paralegal Title Officer

Professional title officer with focus on abstracting documents, opening/closing orders, and recording documents.

Facilitated the examination of process titles and liaised with clients to manage data entry of all NY and NJ title and abstract orders

Introduced Draft Loan and Owner Polices for both commercial and residential closings, prepared closing packets

Improved turnaround times by effectively directing operations and spearheading management strategies.

Education & Training

Medical Office Administration Diploma

HUNTER BUSINESS SCHOOL Medford, NY 2010

NCAA Certification - NCICS Licensed Notary Public

Associate of Applied Science in Paralegal Studies A.B.A Approved

NASSAU COMMUNITY COLLEGE, Garden City, NY

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