Customer Service Support Specialist
Resume:
PROFESSIONAL SUMMARY
Skilled professional with an extensive background in customer
service. Calm and poised in the most pressure-driven situations. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. WORK HISTORY
Patient Care & Insurance Coordinator, 01/2023 - Current Kare One Development, Virtual
Sr. Customer Support Specialist, 08/2021 - 12/2022 HealthPlan Services, Remote
Inbound Customer Contact Center Representative, 04/2018 - 08/2021
HealthPlan Services, Work From Home
Tampa, FL 33610
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SKILLS
DECOBRA BURTON
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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Communicated with customers to address order inquiries, changes and cancellations.
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Collaborated with sales and production teams to ensure timely fulfillment of customer orders.
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Processed and handled customer complaints, answering questions, and providing alternative solutions.
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Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
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Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Utilized customer service software to manage interactions and track customer satisfaction.
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Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
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• Call Center Operations
Calm and Professional Under
Pressure
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• Needs Assessment
• Problem Resolution
• Key holder experience
• Inbound Call Management
• Data Gathering
Shipping procedures
understanding
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• Feedback and Coaching
• Customer Account Management
• LiveChat Messaging
• Transaction Processing
• Verbal and written communication
• Building rapport
• Data Entry
• Sales and Upselling
• Call Metrics
• Teamwork and Collaboration
EDUCATION
GED
Cape Coral High School - Cape Coral, FL
REFERENCES
Available Upon Request
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
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Handled customer inquiries and suggestions courteously and professionally.
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Verified patient insurance eligibility and entered patient information into system.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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