Customer Service Data Entry

PROFESSIONAL

SUMMARY

Tenacious Representative possessing dynamic interpersonal expertise for

developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

SKILLS

Paperwork Processing

Records Management

Technical Troubleshooting

Telephone Reception

Staff Oversight

Team Training and Development

Customer Service Management

Information Security

Data Collection

Data Entry

Call Management

WORK HISTORY

Remote Technical Support Representative / Teleperformance - Montgomery, AL / 02.2020 - Current

Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Communicated with clients and customers to gather, provide and share updated information on products and services.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Remote Healthcare Customer Service Representative / VXI Global Solutions LLC - Montgomery, AL / 05.2017 - 02.2020

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Boosted customer retention by promptly handling complaints and providing appropriate solutions.

Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed. Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure. Handled customer inquiries and suggestions courteously and professionally.

Answered constant flow of customer calls with minimal wait times. MICKE COLLIS

************@*****.*** 334-***-**** Montgomery, AL 36117 Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Key Holder / Justice For Girls - Montgomery, AL / 01.2015 - 05.2017 Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Streamlined opening and closing procedures as integral member of store staff.

EDUCATION

Alabama State University - Montgomery, AL / 05.2018 Bachelor of Science

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