Data Entry Service Department
Resume:
Krystal Durbin
Stockton, CA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Service Department Dispatcher
Irbis HVAC-San Jose, CA
November 2022 to September 2023
• Answer serive related calls.
• Coordinate optimal routing for technicians.
• Check in with technicians hourly to get status updates.
• Check in daily on part ordered for accepted estimates
• Coordinate with technicians in all aspects of jobs.
• Check in weekly with supervisors the ensure a job well done.
• Research and coordinate with parts manager to get parts on order for jobs.
• Service Titan trained - will need a refresher.
Service Department Dispatcher
Aqualine Piping-San Jose, CA
July 2021 to November 2022
· Answer over 100 calls a day.
· Generate proposals.
· Dispatch plumbers to their jobs.
· Check in with them hourly to get status updates.
· Write up job tags when jobs are completed to send to billing.
· Coordinate with technicians in all aspects of jobs.
· Trouble shoot light plumbing issues.
· Research and coordinate with parts manager to get parts on order for jobs.
·
Office Manager
Top Down Restoration-San Jose, CA
July 2019 to July 2021
· Run day to day operations in the shop.
· Dispatch jobs to the technicians and monitor.
· Coordinate with plumbers who refer jobs to us.
· Work closely with insurance companies to manage customer claims.
· Onboard new technician hires.
· Manage all correspondence and company bills.
· Calculate and run payroll every other week.
· Answer phone calls and texts regarding jobs and/or company related matters.
· Generate files for the technicians to fill out and give back at the end of jobs
• Generate invoices and files for customer claims to send to insurance companies.
· Handle bank runs.
· Organized and implemented billing processes for smoother and easier claims processing. Dispatcher/Office Admin
De Anza Appliance-Santa Clara, CA
July 2016 to July 2019
· Answered over 200 calls a day.
· Generated work orders.
· Created customer and business accounts.
· Mail and email correspondence.
· Data entry.
· Worked closely with property managers and homeowners associations.
· Handled credit card payments and other bill correspondence.
· Dispatched technicians out to jobs.
· Filled out and issued parts orders and also the return of unused parts. Dispatcher
Rapid Plumbing-Santa Clara, CA
October 2007 to October 2008
· Answered over 200 calls a day.
· Generated work orders.
· Coordinated with technicians in most aspects of jobs.
· Filed invoices.
· Data Entry.
Education
High school diploma
Fremont highschool
Skills
• Proficient in Microsoft Word, PowerPoint and Excel.
• Restoration industry experience
• Organizational skills
• Research
• Data entry
• Construction estimating
• Employee orientation
• Plumbing
• Payroll
• Dispatching
• HVAC
• Customer service
• Office management
• Service Titan
Certifications and Licenses
Medical Assisting Certification
Present
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