Office Manager Customer Service

Inglewood, CA ***** 818-***-**** ************@*****.*** WWW: Bold Profile

JOE VASQUEZ

PROFESSIONAL

SUMMARY

‘SKILLS.

‘WORK HISTORY

EDUCATION

CERTIFICATIONS

LANGUAGES

Organized Office Manager with noted experience in administrative management, Prioritize projects

and multttask effectively to achleve project goals. Methodical and detaltortented team player with

expertise In team leadership. Offering these skills and strong work ethic.

Customer Service Office Management

Organizational Skil, Office Administration

Excellent multi-tasking abiilty Clear oral/written communication

Administrative Support Scheduling and calendar management

OFFICE MANAGER 08/2020 to 01/2024

Farmers Inaurance Agency Qvmer Marc Agha, North Hills, CA

+ Handled sensitive Information with discretion, maintaining confidentiality of company documents

and personnel records.

+ Provided exceptional customer service when addressing dllent Inquiries or concerns via phone calls

‘or email correspondence.

+ Malntalned computer and physical fling systems.

* Updated reports, managed accounts, and generated reports for company database.

+ Managed office operations while scheduling appointments for department managers.

+ Enhanced team productivity by delegating tasks effectively and overseeing dally workflow.

* Conducted regular inventory assessments of office supplies, ordering necessary Items proactively

to prevent stock shortages.

* Managed approximately 30 incoming calls, ernails and faxes per day from customers.

REGIONAL BUSINESS CONSULTANT 05/2013 to 10/2019

MassMutual Life Insurance, Los Angeles

+ Increased regional sales by Implementing strategic business development intlatves and fostering

strong dent relationships.

* Champloned a culture of continuous learning within the team, promoting ongoing training

opportunities and encouraging employees to pursue personal grawth In their respective fields.

+ Participated In industry events as a company representative, networking with patentlal clients and

partners while staying Informed about the latest market developments.

* Delivered exceptional customer service, resalving concerns promptly and maintaining high levels of

client satisfaction throughout the engagement process.

+ Educated staff on organizational mission and goals to help employees achieve success.

John F Kennedy High School,, Granada Hills, CA

High School Diploma, 06/1997

+ Licensed Life and Health - California-2013

* Licensed Personal Lines - California- 2003

Spanish English

——a SS _—

Native or Bilingual Native or Bilingual

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