Customer Service Human Resources

Personal Statement

I am a resilient, conscientious and a positive person. I have an optimistic, can-do attitude and take pride in every task I do. I am passionate and strive for excellence. I am willing to take risks and am flexible. I believe perseverance paves the way to be successful. A result-oriented, intelligent, organized and highly self-motivated professional seeking an opportunity where my experience and education will allow me to make an immediate contribution as an integral part of a progressive organization assisting in the accomplishment of its goals. Education

Bachelor of Commerce Major : Human Resources Management & Industrial Relations and Management

[Fiji National University], [Suva, Fiji Island] - Graduated in Jan, 2022 Diploma in Business Management

[Fiji National University], [Suva, Fiji Island] - Graduated in Dec, 2010 Certificate in Computing

[New Zealand Pacific Training Centre], [Nausori, Fiji Island] - Graduated in July, 2003 Work Experience

Customer Service

Officer

20/11/23 to 03/09/24

Inland Revenue Department (Auckland, New Zealand)

Duties:

● Provided support and care for the people of New Zealand in a fast-paced, frontline role environment.

● Provide Customer Service across a variety of channels and products both proactively and reactively to help customers to get it right from the start. The first port of call for a broad group of customers, responding to a range of communications including emails and online queries. From individuals to families to businesses – supporting them to ensure they comply with any obligations and get it right from the start.

● Day-to-day, tasks included contacting and responding to customers through various channels, including making and answering calls and replying to messages. Worked with customers to understand their circumstances and help them receive the right outcome through sound research and decision making. Student Support

Services

08/08/23 to 17/11/2023

Auckland University of Technology/ Faculty of Business

(Auckland, New Zealand)

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YASHMIN NISHA ALI

Email Address: *******.***@*****.***

Duties:

● Reception, answering phones, directing visitors, basic data and Arion input and taking students bookings.

● Provided support and care for the people of New Zealand in a fast-paced, frontline role environment.

● Provide Customer Service across a variety of channels and products both proactively and reactively to help customers to get it right from the start. The first port of call for a broad group of customers, responding to a range of communications including emails and online queries. From individuals to families to businesses – supporting them to ensure they comply with any obligations and get it right from the start.

● Day-to-day, tasks included contacting and responding to customers through various channels, including making and answering calls and replying to messages. Worked with customers to understand their circumstances and help them receive the right outcome through sound research and decision making. Administrative

Officer

30th May 2017 to 26 July 2023 : Ministry of Public Works, Meteorological Services and Transport : Department of Corporate Services (Suva, Fiji Island)

Duties:

● Ministry Policy review/formulation team member

● Management and administration of Workplace Health and Safety (WHS) Section at the Ministry

● Training and Development

● Risk Management

● inventory management

● WHS and Fire Wardens Committee member

● Recruitment and Selection

● Management and Administration of Employee Discipline/Performance/complaints

● Management of Building Maintenance and Renovations including Hygiene, Pest control, cleaning and security services

● Updating of date for Human Resources Management Information System (HRMIS)

● Fleet management

Executive Officer 21st July 2015 to 29th May 2017 : Ministry of Public Works, Meteorological Services and Transport : Department of Corporate Services

( Suva, Fiji Island)

Duties:

● Managing Ministry’s Registry (monitoring movement of ministry’s correspondence)

● Records Management (Employee leave records/General and confidential correspondence)

● Management of Ministry’s Archives

● Management and administration of Customer Service to the executive office (Ministers, Assistant Ministers, and Permanent Secretary’s Office)

● Management of Cleaning & Security Services

● Recruitment and Selection

● Inventory Management and in charge of updating the asset and inventory registers.

●

Reason for Leaving: Promotion

Executive

Officer

4th July 2012 to 20th July 2015: Ministry of Public Works, Meteorological Services and Transport : Department of Government Shipping Services

(Suva, Fiji Island)

Duties:

1) Management and administration of Human Resources Section of the Department 2) Management of Recruitment and Selection for the Department 3) Employee Establishment administration & employee contracting 4) Training and development including apprenticeship scheme 5) Management of Employee Leave

6) Records management for the Department

7) Management and Administration of Capital Projects 8) Management and administration of Customer Service 9) Management of Cleaning Services

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10) Management of Security Services

11) Departments Fleet Administration and Management Reason for Leaving: Promotion

Acting Executive

Officer/

Clerical Officer

19th January 2007 to 3rd July 2012 : Ministry of Defence, National Security and Immigration : Corporate Services Division

(Suva, Fiji Island)

Duties:

1) Management of Employee Leave

2) Records management for the Department (Staff Personal, Leave and Confidential Files) 3) Fleet Administration and Management

4) Management and administration of Customer Service 5) Management of Cleaning Services

6) Management of Security Services

7) Assist in Recruitment and Selection processes

8) Assist with Events Management for National Events budgeted for the Ministry such as the Fiji Day, Remembrance Day

9) Ensure proper research on the development of internal Ministry Working Guidelines and Policies Reason for Leaving: Promotion

Typist 21st December 2005 to 18 January 2009 : Ministry of Defence, National Security and Immigration : Corporate Services /National Security Assessment Division (Suva, Fiji Island)

Duties:

1) Receptionist duties (answering phone calls, managing appointments) 2) Typing documentations/ correspondences for Senior Management 3) Provision of Administrative and Secretarial support to the Department 4) Provision of Customer Services

5) Assist in Recruitment and Selection processes

6) Assist with Events Management for National Events budgeted for the Ministry such as the Fiji Day, Remembrance Day

Reason for Leaving: Promotion

Clerk/Typist/Receptioni

st

2nd December 2003 to 20th December 2005

Nasinu Muslim College (Suva, Fiji Island)

Duties:

1) Receptionist duties (answering phone calls, managing appointments) 2) Provision of Administrative and Secretarial support to the College Executives, Staffs and Board of Trustees

3) Preparation of Examination Booklets/papers (Typing, Printing, Photocopying, Duplicating, Collating)

4) Provision of Customer Services

Reason for Leaving: Join Civil Service

Personal Development/Achievements

2023

- Brief interaction with Honorable Prime Minister for India, Mr. Narendra Modi

- Certificate in Leadership and Management – ELearning College, Online

- Interview panelist (Various Ministries and Departments)

- Investigation officer (Various Ministries and Departments)

- Human Resources Forum for all Governmental HR Officials organized by Ministry of Civil Service, Fiji

- Trained and appointed Fire Warden

2022

- Health Promoting Workplace, Module I & II organized by Ministry of Health

- Financial Investigation Training

- Interview panelist (Various Ministries and Departments)

- Investigation officer (Various Ministries and Departments)

- Trained and appointed Fire Warden

- Human Resources Management Information System (HRMIS) Software Training

- Human Resources Forum

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2021

- Interview panelist (Various Ministries and Departments)

- Investigation officer (Various Ministries and Departments)

- Human Resources Management Information System (HRMIS) Software Training

- Human Resources Forum

2020

- Advanced Prosecution Training

- Basic Regulators /Prosecutors Training

- Human Resources Management Information System (HRMIS) Software Training

- Human Resources Forum for all Governmental HR Officials

- Trained First Aider and Fire Warden

-

2019

- Certificate in International Human Resources Management

- Human Resources Management Information System (HRMIS) Software Training

- Human Resources Forum for all Governmental HR Officials 2018

- Fire wardens training

- Performance Management Framework Workshop

- Disciplinary Procedure Workshop

- Human Resources Management Information System (HRMIS) Software Training 2017

- Anti – Corruption Workshop

- Effective Job Application and Interview Skills

- Discipline Procedures and Guidelines organized

2016

- Business Process Reengineering

- Records Management

- Employee Relations Promulgation

- Energy Management at workplace Workshop

- Open Merit and Recruitment Selection Workshop

- Human Resources Information System - Database Training 2015

- Human Resources Conference

2014

- Strategic Plan Review Workshop

- Service Excellence Awareness

- Human Resources Conference

- Occupational Health and Safety – Module III & IV

- Fiji Business Excellence Awards, Desktop Write-up submission Training

- Policy Awareness Workshop

- Occupational Health and Safety- Module I & II

2013

- Annual Corporate Plan Workshop

- Capital Projects Plan Workshop

- How to conduct Credibility & Background Checks

2012

- Annual Procurement Plan Workshop

2011

- Analytical Tools & Techniques

- Business Benchmarking Awareness

- Occupational Health and Safety- Module I & II

2006

- Registry Procedures

- Public Sector Reform

- Government Procedures and Regulations

Knowledge, Skills and Abilities

Customer focused Cost effective Detailed and organized Excellent communication skills – oral

and written

Resilience Team player

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Professional conduct People oriented Organizational skills Critical approach Analytical skills Ethical

Leadership and Supervisory skills

including ability to motivate, coach

them and to become a team player

Knowledge and ability to

interpret Legislations and

Policies.

Computer skills

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References

● Ms. Ruci Daulako Director for Department of Corporate Services Department of Corporate Services

Ministry of Infrastructure and Meteorological Services Phone Contact: 679-***-****

Email: ****.*******@******.***.**

● Mr. Ofa Ahosivi Team Leader

Inland Revenue Department

Phone Contact: +642********

Email: ***.*******@***.****.**

● Mr. Dinesh Prakash Former Director for Department of Corporate Services Ministry of Infrastructure and Meteorological Services Phone Contact: 679-***-****

Email: *****************@*****.***

Contact this candidate